Security Officer – Full Time – Days

At Houston Methodist, the Security Officer position is responsible formaintaining a safe and secure environment for patients, staff and visitors by patrolling and monitoring hospital premises and personnel. This position provides assistance with personal protection, traffic control and emergency response services. The Security Officer position may employ Houston Methodist-approved defensive tactics to ensure patient, staff and visitor safety.

PEOPLE ESSENTIAL FUNCTIONS

Maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets.

Uses professional telephone etiquette. Communicates effectively with management and coworkers on tasks, processes and procedures.

Actively responds to requests for personal security coverage, assistance with directions, information and guidance.

Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

Secures premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed, which may include morgue area.

Responds to all radio dispatches, answers calls and complaints and accurately assesses, responds timely, provides appropriate assistance and makes recommendations as needed for all emergent situations.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews.

Responds immediately to all emergency codes and takes appropriate action.

Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA.

FINANCE ESSENTIAL FUNCTIONS

Prevents loss and damage by reporting irregularities, informing violators of policy and procedures.

Utilizes and maintains HM and department equipment according to manufacturer specifications.

Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Implements actions that promote workplace safety culture and proactively prevents workplace violence.

Supports hospital and department goals and offers innovative solutions through participation in department projects. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

Criminal justice, security or related experience preferred

LICENSES AND CERTIFICATIONS – REQUIRED

SECUR-N – Security Officer Non-Commissioned- State Licensure — submission of application within 14 days of hiredate, and obtained within one year of employment within 14 days OR

SECUR-C – Security Officer Commissioned – State Licensure — Level 3 or Personal Protection Officer Level 4 licensure AND

IAHSS-B – Certified Security Officer-Basic (IAHSS) within 90 days OR

IAHSS-A – Certified Security Officer-Advanced (IAHSS) within 90 days OR

IAHSS-S – Certified Security Officer-Supervisor (IAHSS) within 90 days AND

DL – Driver License – State Licensure — Upon hire must have a valid Drivers License. Must obtain a Texas DL within 90 days within 90 days AND

NVCRISIS – Nonviolent Crisis Intervention (CPI) within 60 days

LICENSES AND CERTIFICATIONS – PREFERRED

BLS – Basic Life Support (AHA)

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Must have the ability to multi task and function calmly in stressful situations

Must possess strong customer service skills

Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail

Knowledgeable of all Public Safety Policies and Procedures

Understand HIPAA and Patient confidentiality compliance

Demonstrates emergency preparedness knowledge

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform Yes

Scrubs No

Business professional No

Other (department approved) No

ON-CALL

Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

On Call No

TRAVEL

Travel specifications may vary by department

May require travel within the Houston Metropolitan area Yes

May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist The Woodlands Hospital opened in June 2017 as the eighth hospital in the Houston Methodist system. This 267-bed, 725,000-square-foot, full-service, acute-care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also, on the beautiful hospital campus, located at the intersection of Interstate 45 and Texas State Highway 242, are two medical office buildings, which include a Breast Care Center; Cancer Center; infusion center; heart and vascular services; neurology; orthopedics and sports medicine; rehabilitation services; wellness services; an outpatient laboratory; and several other multispecialty physician practices. In January 2022, Houston Methodist The Woodlands opened Healing Tower — a $250 million expansion project that added 106 beds, focused on medical-surgical and women’s services, and provided nine operating rooms. The project also included the expansion of the endoscopy center, emergency department and diagnostic imaging department with an enhanced neurodiagnostic and interventional center.

Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.