Copier and Printer Field Technician

Hilliard Office Solutions has an exciting opportunity for the right person to join our service team talented and bright individual with a mechanical aptitude and outstanding customer service skills, then we are looking for you to be our new Field Service Technician!
Hilliard Office Solutions offers a career in the office equipment, printing, and IT industry. We carry a full line of Konica Minolta, Canon and HP copiers, full printing services, and provides a top tier IT Managed Services. Hilliard Office Solutions provides businesses with the expertise needed to streamline business processes and increase operational efficiency.
Requirements:
Mechanically Inclined
Excellent customer service
Good communication skills
Problem solver
Time management
Desire to learn and improve
Working knowledge of computer systems such as Microsoft, Apple and common network problems
Experience with Canon, HP or/and Konica Minolta products
Duties:
Provides copier repair service to existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
Performs preventative maintenance and repair services on office equipment by analyzing system problems; troubleshooting, ordering and gathering components and parts; completing installation; performing tests.
Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
Documents service and installation actions by entering data and, completing reports.
Works together in a teamwork environment with dispatchers, service manager, and other customer service staff.
Skills/Qualifications:
Must be adept at using computers and able to perform basic print and scan connectivity installations.
Must have experience with HP, Canon or Konica Minolta products
Must have electronic and mechanical troubleshooting ability.
Certified in A or equivalent training preferred
Job Benefits:
We offer a competitive compensation and benefits package, which includes:
Matching 401k
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