Assistant Service Manager

Position Summary
Support the service and tire team under the direction of the Manager, Store
Service. Assist in driving sales across service labor, parts, tires, and
fleet business and you provide essential selling and task support by
partnering with management to make certain that the service repair business is
organized, store operations are running efficiently, and shop productivity
is maintained to company standards.
Duties & Responsibilities
Under the direction of the Store Manager of Service, assists in various
aspects of customer care, work order and register assistance, facility
maintenance, and merchandising activities, including tire related
stocking. Ensure that service equipment is in proper working order and
housekeeping standards are followed according to SSC direction and
instruction.
Follow all policies and procedures related to all point of sale (POS)
transactions, inventory integrity, reverse logistics, cash, credit,
check, refund and return policies and purchase for re-sale parts (OP)
procurement and vendor payment practices.
Work with the management team to react to customer service issues, customer
complaints, and/or business opportunities.
Drives sales goals for the service center operation, both through personal
engagement with customers and by observing and coaching the advisors on their
customer interactions.
Assist the Store Manager of Service in training and coaching service selling
associates on “Pep Boys Customer Care Process,” Courtesy Vehicle
Inspections (CVIs), and general operation of store systems. Performs
CVIs and other service-related tasks as qualified and directed.
Assist in monitoring the shop productivity, workflow, and procedures with
an emphasis on efficiency, thoroughness, and safety. Help with the
day-to-day operations of the back shop, such as ensuring that the service
staff complete CVIs through associate observations.
Partner with Management to produce a safe and health work environment that
complies with all local, state, and federal laws, as well as with
company policies and procedures.
Effectively communicates with all store associates, management, and customers.
In the absence of any management, the Assistant Service Manager will act as
the primary supervisor for the store staff, observing and coordinating
operational activities.
Key holder and responsible for basic and detailed opening and closing
responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma or equivalent required.
One year of experience in automotive service environment.
One year of automotive service sales experience preferred.
Valid Drivers License .
Must have basic knowledge and understanding of mathematical concepts such as
addition, subtraction, multiplication, division, percentages, and
fractions. Ability to apply mathematical formulas to calculate commissions and
discounts.
Acted as a work lead or supervisor previously.
Ability to exercise judgement and to work independently.
Strong customer service skills.
Ability to handle difficult customer situations.
Comfortable utilizing up-sell techniques.
Strong cash handling skills, including the use of POS systems.
Strong verbal communication skills.
Demonstrated consistency, accuracy and follow-through.
Ability to work Days, Nights, Holidays and Weekends.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The characteristics described here are representative of those an employee
encounters while performing the essential functions of this job.
Physical Demands
Must be able to frequently lift, arry, and place merchandise and supplies
up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting,
bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using
telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
The pay range for this position is between $19.00 to $22.00 per hour based
on experience plus potential bonus.
Medical, dental, and vision benefits beginning on the first of the month
following or coinciding with your date of hire.
Ability to enroll in a retirement plan
PTO
All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, or status as a protected veteran.

Pep Boys is an Equal Opportunity Employer and considers all applicants without
regard to their race, color, sex, age, marital status, religion,
creed, national origin, disability, sexual orientation, gender
identity or inclusion in any other category protected by law.