Bilingual Support Specialist

Change peoples lives and love what you do! Cochlear is the most
recognized brand in hearing health care.

Bilingual Candidate Support Specialist

Accepting Applications until Monday, October 21, 2024

Change peoples lives and love what you do! Cochlear is the most
recognized brand in hearing health care.

About the role

Cochlear is helping people hear, and be heard, all over the world. Come be
a part of our amazing mission! This is a fantastic opportunity to join the
Consumer Sales team at the global leader in implantable hearing devices!
Cochlear is helping people hear, and be heard, all over the world. In this
role, you will be based in our Americas head office in Lone Tree, CO. This
role is hybrid, requiring you to be in our Lone Tree, Colorado office 2
days per week minimum, with 3 days per week working from home.

The Bilingual Candidate Support Specialist provides a world class customer
experience to potential candidates serving as the first point of contact with
our company. The Candidate Support Specialist must demonstrate a high degree
of integrity, empathy, sensitivity, and patience for the hearing
impaired along with respect for members privacy in responding to customer
inquiries. The Candidate Support Specialist will triage inbound emails,
responding to requests for candidate information and forwarding other
correspondence to the appropriate department.

Key Responsibilities
Provide a World Class experience to potential candidates by providing
responsive and complete service through telephone communications.
Inform candidates about the benefits of implantable hearing solutions,
answering general inquiries, triaging candidate lead quality through
dialogue with customers and motivating candidates to take the next step.
Document candidate lead information ensuring data integrity within CRM. Send
candidate materials in a timely manner.
Develop and maintain working relationships with the Regional Consumer field
team by engaging phone leads and assigning to the Concierge once the lead is
ready to move forward. The Candidate Support Specialist will also assist the
Engagement Manager by generating Professional referral lead records in
Salesforce on behalf of the EM.
Complete regional outbound call campaigns to verify lead quality and provide
Clinic information. Ensure Concierge phone-only leads are contacted within 48
hours utilizing individual dashboard report.

Key Requirements

To add value to Cochlear in this role youll be able to meet and demonstrate
the following knowledge, skills and abilities in your application and at
interview:

Requirements
Bilingual Preferred
High School Diploma or GED
6-12 months of customer service experience
Ability to work 2 days a week in the Lone Tree, CO office

Total Rewards

In addition to the opportunity to develop your knowledge and grow
professionally, we offer competitive wages and benefits.
Pay Range in the United States: $27.90 – $28.50 based upon experience,
as well as an annual bonus opportunity of 5% of base salary. Exact
compensation may vary based on skills, experience, and location.
Benefit package includes medical, dental, vision, life and disability
insurance as well as 401(K) matching with immediate vesting, Paid Time
Off, tuition reimbursement, maternity and paternity leave, Employee
Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme
Clark set out to create the first multi-channel cochlear implant because he
saw his father struggle with hearing loss. We always start with people in mind
– thinking about their needs.

For this reason, our products, services and support will continue to
evolve and improve. We are by our customers side through the entire hearing
journey, so they can experience a life full of hearing. Our employees tell
us that the number one reason they enjoy working for Cochlear is the
opportunit to make a difference to peoples lives and working in an
organization where they can be part of bringing the mission to life each day.

Physical & Mental Demands

The physical and mental demands described below are representative of those
that must be met to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions. While performing the duties of this job,
the individual is regularly required to be in a stationary
(seated/standing) position; utilize business technology for work
product delivery, communicate orally and in writing with others internal or
external to the organization, utilize problem solving/critical thinking
skills to discern and convey information. May be asked to occasionally
transport/move up to 30 pounds, depending on the position.

Specific vision abilities required by this job include ability to adjust
focus. The individual is regularly required to utilize comprehension,
critical thinking, communication, problem solving, organization