Implementation Consultant – ERP Pro Utility Billing

Implementation Consultant – ERP Pro Utility Billing
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Work with our innovative software solutions that help local government and
school districts centralize data and connect their organizations. By working
to develop and support our financial management solutions, you can help
integrate our solutions with human resources, revenue management, tax
billing, and asset management.
Location
Lubbock, Texas | Lakewood, Colorado | Lawrenceville, Georgia |
Yarmouth, Maine | Troy, Michigan | Billings, Montana | Bedford,
New Hampshire | Memphis, Tennessee | Plano, Texas | Seattle,
Washington | Arlington, Virginia | Charleston, West Virginia |
Oklahoma City, O
Travel
0-5%
Responsibilities
Provide professional services such as consultation, software readiness,
and education to clients on Tyler software products.
Design and conduct knowledge transfer sessions on site or through webinars.
Educate users on software functionality as well as on data entry, system
administration, user security, and user permissions.
Perform consultation/analysis of client business model to identify and
document client requirements regarding Tyler products and functionality.
May recommend options for new approaches in client work processes as
appropriate to ensure efficient software solution for the clients needs.
May identify and document business/technical requirement specifications for
specific software design/development, forms, reports, interfaces,
process, configuration and other relevant changes.
May consult with users to identify the proper data mapping process for the
product conversion. Provide instruction to clients on proofing and analyzing
data conversions from existing software to Tyler applications.
May create custom reports or customize existing reports to satisfy client
requirements. Play an active role in troubleshooting client issues, or work
with the Support or Development departments to resolve.
Keep up to date on administrative tasks such as documenting client issues,
communicating agendas, submitting trip reports, timesheets and weekly
expense reports, and updating systems-related client activity.
May assist QA staff with product testing or modification testing as required.
Notify management and appropriate organization/department of issues or
unplanned events that could impact the effectiveness/schedule/budget of
the implementation.
Create both client-facing and internal documentation such as “quick tips”
and “how tos”.
Act as liaison between the client and companys technical staff including
conveying technical information so that non-technical individuals can
understand.
May participate in the annual User Conference. Facilitate user group
discussion on assigned module/topic.
Qualifications
Bachelors degree, or comparable work experience, preferably in the
field of accounting, tax, utility billing, community development
(permitting, licensing, code enforcement), or ERP Software implementation.
Strong knowledge of principles and concepts in the discipline for which the
knowledge transfer will be based is desired.
Typically a minimum of one year experience as an Associate Implementation
Consultant or equivalent industry experience.
Exceptional presentation and knowledge transfer skills.
Excellent interpersonal and communication skills.
Familiarity and ease with computer systems and Microsoft Office products.
Strong problem solving and analytical skills.
Minimal travel expected to client sites.
State-Specific Salary Range Disclosure Requirements
Salary will generally fall between $62,879 – $82,736 before adjustment
for geographic differences. Recruiter can confirm if position is incentive
elig
Taking Care of You & Your Family
Your health and well-being are important to us. Thats why we invest in our
team members by offering competitive benefits to support their health and
financial wellness. Learn more about how we care for our people.
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Requisitio Number:2024-5453

Tyler Technologies is proud to be an affirmative action / equal opportunity
employer. All qualified applicants will receive consideration without regard
to race, creed, gender, marital status, sexual orientation,
citizenship status, color, religion, national origin, age,
disability, veteran status, or any other status protected under local,
state or federal laws. If you require reasonable accommodation for any part of
the application or hiring process due to a disability, please submit your
request by emailing jobs@tylertech.com or by calling 800.646.2633 ext.
791008. Please keep in mind these methods are reserved for individuals who
require accommodation due to a disability.

Tyler Technologies is proud to be an equal opportunity employer. All qualified
applicants will receive consideration without regard to race, creed,
gender/sex, marital status, sexual orientation, citizenship status,
color, religion, national origin, age, disability, veteran status,
or any other status protected under local, state or federal laws.