Desktop Support Intern

About our group:

The mission of the End User Services organization, which includes this
desktop support position, is to enable the success of Seagate employees by
providing exceptional services that set the standard for customer service,
quality, professionalism, business technology and cost optimization. End
User Services is part of Corporate IT.

About the role – you will:

Leverage your creativity in solving complex hardware and software issues
related to an end users computer.
Gain valuable insight in troubleshooting network connectivity,
application, hardware, audio visual and telephony equipment problems faced
by our end user community.
Learn how to quickly adapt to situations faced by the end user in a fast-paced
environment.
Gain real world experience in configuring, deploying, maintaining and
troubleshooting computer hardware in an enterprise environment.
Obtain a general understanding of the Active Directory environment.
Learn how to follow processes and procedures to ensure that the highest
quality of work is delivered to the end-user with minimal disruptions.
Build experience with maintaining password security, data integrity, and
file system security for the laptop/desktop environment utilizing Bitlocker.
Document trouble tickets from inception through closure in an Enterprise
Incident Management System such as Service Now.
Gain experience with Microsofts System Center Configuration Manager
(SCCM) and Microsoft Endpoint Configuration Manager (MECM).
Work Mon-Fri, 8 am to 5 pm. There are no work-from-home opportunities for
this position.

About you:

You are an excellent communicator, both verbally and in written form. You
must be able to communicate with customers, peers, and management
concerning the status of cases, problems, or suggestions.
You can demonstrate experience in creating and executing innovative solutions
to solve complex technical support problems.
You have a general understanding of computer hardware and software
troubleshooting and issue resolution.
You have experience using critical thinking skills to identify and resolve
technical issues.
You have knowledge of Office 365 online applications (Word, Excel,
PowerPoint, Outlook, SharePoint, Teams, OneDrive and OneNote) and
Windows 10 OS
You can take proactive, corrective actions to resolve issues before system
problems.

Your experience includes:

A general understanding of computer hardware and software troubleshooting and
issue resolution.
You can demonstrate knowledge of Office 365 online applications (Word,
Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive and
OneNote) and Windows 10 OS.
You May Also Have: Relevant Technical Certifications a plus, including
Microsoft, A and HDI preferred.
Hands-on experience in Information Technology solutions and services.
Pursuing a Bachelors or technical degree in Computer Science, Information
Systems, Software engineering or a related degree program and enrolled in
Fall 2025 classes.

Location:

Our Longmont product-design campus is nestled against the foothills with
exceptional views of the Rocky Mountains. Here at work, you can grab
breakfast and lunch in the on-site cafeteria or get an afternoon espresso,
prepared by a professional barista. Our 1,500 employees enjoy an active
on-site experience from sporting activities (get in a few laps at lunch on
our 1-mile walking path around campus, play ping-pong or volleyball, or
stop in our 24- hour fitness center for a group or individual workout) to
community service and many employee resource groups including Pride!,
Womens Leadership Network and a Young Professionals Network.

Colorados 2021 Equal Pay for Equal Work Act (SB 19-085) requires we
inform you of the estimated base salary range for this position: $20 –
$30/hr. Actual salary range is based on fair market value of the role in
the geography in which you live based on the requirements of the job and your
skills This posted salary range is a good faith and reasonable estimate,
and Seagate reserves the right to adjust this range depending on the
qualifications of the selected candidate.

Seagate offers comprehensive benefits to its eligible employees;
including, but not limited to, medical, dental, vision and life
insurance, short- and long-term disability, annual variable pay bonus,
401(k), employee stock purchase plan, flexible and dependent care
spending accounts, health care spending account, flexible time
off/vacation, paid holidays and paid parental leave.

Location: Longmont, United States
Travel: None

Seagate Technology is committed to equal opportunity in employment and
welcomes applications from all sections of the community, irrespective of
sex, marital status, religious affiliation, age, disability, veteran
status, or ethnic origin