Co-Response Case Manager

General Purpose

The Co-Response Case Manager responds to behavioral health related calls with
law enforcement to provide crisis de-escalation, intervention,
assessment, linkage to appropriate services, and assistance in identifying
client and family needs, gaps in service, and opportunities for assistance.

To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

Essential Duties/Responsibilities:

Works collaboratively with the police and law enforcement agencies to respond
to individuals in crisis to prevent further criminal justice involvement, or
hospitalization when possible and provide follow up to ensure service needs
are met.
Assesses clients behavioral health status, makes appropriate level of
care decisions on scene, and provides evidence-based intervention strategies.
Provides risk assessment and intervention as part of the interdisciplinary
team.
Refers to Mobile Crisis Clinicians for in-depth assessment and evaluations.
Documents all patient contacts and other clinical information in the health
record system.
Work close with individuals to identify and address barriers that prevents
them from getting ongoing resources and treatment and provide advocacy and
care management for high acuity clients.
Work with local law enforcement to help patient access community behavioral
health resources.
Provide community outreach and education.
Serve as an information resource to co-workers, clients, and the general
public.
Participates in job-related training sessions and seminars.
Attends required staff meetings.

Other Duties/Responsibilities:
Performs other duties as assigned.

Supervisory Duties (if any):
None

Job Qualifications

Knowledge, Skills, and Ability:
Ability to comprehend or learn, and maintain department practices, rules
and regulations.
Ability to operate telephone, computer, and other specialized
communication equipment.
Ability to work within a Windows operating system and related programs.
Ability to communicate clearly and effectively verbally and in writing to a
diverse population.
Ability to handle and set boundaries with clients in a calm, professional,
and patient manner.
Ability to think and react quickly and effectively to tense or emergency
situations.
Ability to follow written and oral instructions.
Ability to be a team player.
Ability to recall details from numerous informational resources.
Ability to prioritize decisions based upon multiple criteria, policies,
and procedures.
Ability to multitask under stressful situations.
Ability to remain alert, attentive and be engaged at all times.
Ability to drive for transportation needs or local travel.
Ability to go into the community for service visits, in-home visits.

Education or Formal Training:
Bachelors degree in Human Services, Criminal Justice, or related field.

Experience:
2 years of experience in community services; including law enforcement,
fire department, or emergency medical services.

Working Conditions and Other Conditions of Employment

Working Environment:
This job operates in a fast-paced, professional office environment and
routinely requires the use of standard office equipment such as computers,
phones, photocopiers. The position may require travel to conferences,
meetings, and branch locations on a regular or intermittent basis. Work may
involve moderate exposure to unusual elements, such as extreme
temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or
loud noises. In the health center environment, there is potential for
contact with blood-borne pathogens and communicable diseases, as well as
potential for contact with dissatisfied or abusive individuals. There could be
interaction with persons who are mentally ill, disabled, elderly and
emotionall

Physical Activities:
These are representative of those which must be met to successfully perform
the essential functions of this job.

This is a sedentary role but can involve standing or sitting for extended
periods of time, bending at the waist, and using hands and fingers to
handle and file papers or operate assigned equipment. While performing the
duties of this job, the employee is regularly required to talk or hear.
Specific vision abilities required by this job include close vision,… For
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