Rooms Controller Team Lead

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40 resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, youll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

Free ski passes for dependents

Critical Illness and Accident plans

Job Summary:

The Hythe, A Luxury Collection Resort, Vail is looking for hard working, team players to join our reservations team. This role comes with great benefits of being both a Vail Resorts Employee and a Marriott Associate with competitive hotel discounts for employees as well as friends and family worldwide at Marriott. Apply today to find out more information! The Rooms Controller is responsible for blocking all rooms prior to arrival, maintaining and ensuring accurate inventory availability. Position is responsible for, but not limited to, blocking, inventory maintenance, Front desk liaison, and arrivals preparation. Aide and assist in all day to day tasks within the reservations department.

Job Specifications:

Shift Type: Full Time, Year Round

Expected Pay Range: $23.00 – $25.00 / hour

Job Responsibilities:

Be knowledgeable about the hotel information, local attractions, restaurant and transportation available around the hotel, as well as in house activities, in order to answer inquiries.

Be knowledgeable about the hotel layout and services. Be aware of the hotel’s outlets and departments’ hours of operation. Be familiar with the location of guests’ rooms as well as their amenities

Attain expert knowledge on market codes and corresponding rates, as well as special requests codes.

Demonstrate an excellent ability to manage room inventory to maximize occupancy and room revenue.

Attain expert knowledge on all room categories and hotel inventory.

Informs the front desk of changing selling strategies throughout their shift and communicate any potential challenges.

Participates in daily Stand up meeting with Reservations Manager, and communicates any guest opportunities.

Acts as a liaison between other departments and communicates effectively with them.

Retains an organized and courteous disposition under pressure and is always focused on the guests’ needs. Is able to organize and administer procedures in case of PMS downtime or system failure.

Proficient with MARSHA and Lightspeed systems.

Be able to work quickly and efficiently under pressure according to business demands.

Suite block management and Standard room block management

Perform Arrivals and duplicate reservation check

Inventory balancing in Marsha and Lightspeed, ensure daily and long term accuracy

Assist in communication to Front Desk and hotel on VIP/AMEX/Luminous guest arrivals

Process internal reservation requests / crib sheets

Room blocker maintenance

Handle incoming phone calls / special guest requests regarding individual reservations

Process Suite Night Awards on a daily basis

Ability to perform all duties and tasks associated with the Reservations Specialist

Job Requirements:

Must be able to communicate effectively in English, both written and verbal.

Must be able to add, subtract, multiply, or divide quickly and correctly.

Must be able to interact, develop and sustain productive customer and associate relationships; actively seeking information to understand and address audience’s needs.

One year customer service.

Internet, Microsoft Excel, Microsoft Word experience.

Must be able to sit or stand for long periods of time.

Must be able to work weekends and holidays

Preferred:

Bilingual in Spanish or other languages.

Marriott Front Desk experience.

Experience with the following computer systems: LightSpeed, MARSHA, Outlook or EMPOWER GXP

The expected pay range is $21.00 – $24.49. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 505528

Reference Date: 10/14/2024

Job Code Function: Lead: Reservations