Customer Service Specialist (part-time at Riverton Library)

Job Description

JOB SUMMARY

Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks.

MINIMUM QUALIFICATIONS

One year of related work experience in customer service.

Must successfully complete the Library Software and cash handling procedures training within 60 days of hire date.

Due to the nature of this position, the successful applicant must pass a required background investigation.

ESSENTIAL FUNCTIONS

Provides public service at the Circulation Desk in person and on the phone.

Collects payments for fines, fees, book sale items and supplies.

Resolves customer account problems. Waives or negotiates payment of charges, as appropriate.

Checks library materials in/out, places holds, renews items, searches for and retrieves materials.

Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions.

Reviews library card applications, verifies eligibility and identification, issues and/or updates library cards.

Provides information about borrowing policies, library services and programs, etc.

Fills and processes hold requests.

Uses PC and specialized software, payment transaction system, and other library equipment (self-check machines, laser, printer, copier, etc.)

Performs assigned support tasks, sorting, shelving and other clerical duties.

Additional Information

This recruitment is to fill one 30 hour per week Customer Service Specialist position.

Job LocationsUS-UT-RIVERTON

Requisition ID2024-37467

# of Openings1

Requisition Post Information : Posted Date6 hours ago(10/15/2024 12:16 PM)

SLCO Department (Portal Searching)Library Services

Location : LocationUS-UT-RIVERTON

Location : Address12860 S REDWOOD RD

Location : Postal Code84065

Position Type (Portal Searching)Regular Part-Time (Merit)

Requisition Post Information : Post End Date10/21/2024

Grade010

Posted Min$15.22/hour

Posted Max$22.83/hour