Call Center Representative

Job Title: Customer Service Representative

Aston Carters client is seeking multiple onsite Call Center Agents to join our team in Tempe, AZ!

Job Description

We are seeking a customer service representative for a growing team at a large call center in Tempe, AZ.

Role Description:

On a day-to-day basis, you will act as a Remote Gate Agent supporting thousands of drivers across the country using two-way audio/video communication. You will verify and identify necessary details on trucks and processes, while coordinating, communicating, and providing updates daily to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.

We are looking for candidates who are extremely detail-oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.

This team handles all gate operations, allowing onsite associates to focus on daily operations.

On a daily basis, you will be speaking to roughly 200 drivers, so excellent and clear communication is a must

Required Qualifications:

1 year or more of high-volume customer support experience (Call Center experience preferred)

Ability to meet weekly Key Performance Indicators set by the company

MS Excel experience

Detail oriented, multi-tasking, and quick learning qualities

Ability to work weekends, holidays and overtime is required

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.