Customer Success Specialist – Virtual Fencing Technology (Remote)

Job Description

The Customer Success Specialist will be the lead in delivering and developing training for end user customers. The position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor data.

The position will work closely with end customers, technical support, and sales to ensure customer user experience and satisfaction with Vence grazing management technology.

Education Minimum Requirement:

Bachelor’s Degree in Animal Health, Agriculture, Business or relevant study is required.

Key responsibilities may include, but are not limited to:

Train end user to successfully enter, interpret and analyze the Vence technology data

Customize user portal and user reports to improve the user experience with software.

Recommend changes to customers current process allowing for full implementation of Vence technology.

Consult with owners, managers and users as required to improve customer experience.

Ensure all questions are expediently addressed, resolved and documented in CRM.

Recommend additions to quick guides and customer communication for improvements.

Assist with gathering of testimonials, case studies and video clips.

Actively raise issues and recommend improvements to support services.

Use project management skills and organization to successfully manage multiple projects at once.

Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports.

Interface with Engineering to recommend improvements for Vence technology

Assist marketing to write newsletter and Ag media stories related to Vence technology

Work with Sales and Marketing to organize User groups and farm demonstration.

Background & Education:

Bachelor’s degree in a relevant field required.

Required Skills/Abilities:

Preferred experience working with ranching community.

Demonstrated understanding of the beef industry and cattle grazing.

Excellent interpersonal communication and presentation skills

Successful candidate must be flexible and have the ability to adapt to a changing environment

Able to quickly build trust and rapport with customers.

Time management and strong organizational skills.

Must possess a valid U.S. motor vehicle driver’s license without restriction.

Excellent written, verbal and MS office skills.

Ability to manage a Customer Relationship Management (CRM) system to track each account and interaction.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088EEOCKnowYourRights1020.pdf)

EEOC GINA Supplement​

Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday – Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

$75,400.00 – $118,700.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here (https://www.benefitsatmerck.com/) .

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

50%

Flexible Work Arrangements:

Remote

Shift:

1st – Day

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

10/18/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R316763