Client Service Representative

VCA Animal Specialty Group is seeking Veterinary Client Service Representatives (CSR) that are interested in emergency and specialty experience.

We are looking for a highly caring, compassionate, and empathetic candidate to provide top quality customer service for our amazing pet parents and their fur babies. This candidate must be able to handle high pressure situations respectfully and professionally, and they must be able to stay composed even during stressful times.

One year of veterinary or medical customer service experience required

Below are just some of the skills one must be proficient in for this position.

Communicate with clients while remaining polite, kind and respectful.

Greet, check-in and check out clients, send and receive high volume of phone calls, present estimates, etc.

Ensure clients are having an overall excellent experience by being attentive and hospitable, i.e. offering a beverage.

Schedule and confirm upcoming appointments for the specialty departments.

Respond quickly and efficiently to highly urgent emergency triages and STAT calls.

Process payment transactions, i.e. credit card, text-to-pay, Scratch Pay, Care Credit, etc.

Obtain records from referring RDVMs

Send and receive emails, Teams messages and phone calls

Ensure the lobby, exam rooms and client restrooms are clean and presentable at all times.

Manage medical records, charts, reports and correspondence.

Process online documents and paperwork for aftercare.

Maintain professionalism at all times with clients, doctors and staff.

Complete the all aspects of the daily duties with care and accuracy.

Why You Should Consider VCA Animal Specialty Group

Competitive compensation from $20-$26

Shifts are full-time, 10 hours 4 days/week.

Comprehensive benefits package, including: medical/dental/vision (after 30 days of employment)

Paid vacation for FT employees (on an accrual basis)

5 paid sick days per year (on an accrual basis)

401(k) w/ matching

Generous associate pet care discounts (employees pets only)

Health & wellness resources

Paid parental leave

Increase your skills and abilities by cross-training on some Doctors Assistant tasks

Free training webinars to grow your veterinary career

And much more…

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com