Disability Claims Concierge

Role Value Proposition:

The Disability Concierge will provide personalized service for Disability customers with access to concierge services. Specific areas of focus include complex claim review, escalation resolution, and customer care.

Key Responsibilities:

Act as a “single point of contact” for assigned customers.

Responsible for consultative support of a complex client in partnership with sales and accounts.

Provide technical expertise with respect to customer plan provisions and have strong end to end business knowledge.

Review and respond to customer and member claim escalations to ensure timely complaint resolution.

Proactively coordinate with appropriate internal and external partners to obtain the necessary information to resolve issues and or requests.

Responsible for providing exceptional customer service through ongoing customer delivery and client satisfaction.

Serves as a key resource and a subject matter expert to Customer Unit and National Accounts.

Essential Business Experience and Technical Skills:

Required:

High school diploma

An ability to work scheduled shifts during West Coast hours of operation of at least 8 AM to 4 PM.

3-5 years Disability Claims experience

Strong knowledge of current process and technology in place to support the existing Customers.

Proficient with Microsoft Office software, particularly Excel and PowerPoint

Extensive experience managing complex client accounts and relationships, with focus on Disability and Account Management.

Excellent organizational, interpersonal, and communication skills, both written and verbal

Preferred:

Bachelor’s degree or equivalent business experience.

Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.

Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible.

Ability to balance client expectations with MetLife capabilities.

Self-motivated to learn more about the business and is proactive in personal development.

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.