Account Manager

Overview

The Account Manager will assume ownership for all contracted services for a high-profile Fortune 500 Company and will be expected to deliver an exceptional customer experience. This position will be responsible to lead people, processes and programs to drive operational excellence in a complex work environment up to or over 1 million square feet in size. The Project Manager may be required to work outside of normal business hours. We are looking for someone who adapts quickly to change and is able to provide win-win solutions for both the client and ABM. A critical thinker who uses good judgement to solve problems and one who can effectively communicate with the client and their team.

Pay: $66,560.00/annual

The pay listed is the salary rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff and Management Team Members (https://www.abm.com/wp-content/uploads/2025/ABM2025EmployeeBenefitsStaff&ManagementNo%20Date%209.5.24.pdf)

Key Responsibilities

Establishes and maintains exceptional client relationships and rapport

Responsible for financial budget, labor planning and cost controls

Cultivates a strong safety culture to provide a safe work environment

Effectively leads and provides direct supervision to the onsite team across multiple shifts

Plans, organizes, and communicates daily operational priorities and client requests

Sets employee expectations, provides training and feedback, and routinely inspects the facility

Collaborates and coordinates with shift leads to ensure execution of services

Manages supply, chemical and equipment usage which includes proper training

Uses data to proactively seek out operational improvements to optimize the operation

Gathers and maintains required administrative tasks for daily, weekly or monthly reporting

Drives performance management in the areas of, but not limited to (hiring, expectation setting, performance reviews, terminations, and uses disciplinary action when necessary)

Looks for opportunities to increase revenue by providing additional or periodic services

Perform other duties as assigned

Experience Required

3-5 years of management experience

Experience in facility services or building management

Must have working knowledge of OSHA safety standards and regulations

Have a valid State issued driver’s license

Experience in warehouse, distribution center or manufacturing environment is a plus

Excellent organizational skills and attention to detail

Solid business acumen and basic accounting principles

Proficient in Microsoft Office

Previous custodial experience desired

Physical Demands

Must be able to lift at least 50 lbs., navigate around tight spaces, walk or stand for a period of 8-10 hours per day in an environment with variable noise levels, lighting conditions and temperature variations

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY FEMALE/VETERAN/DISABILITY)

REQNUMBER: 100436

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.