Systems Engineer II

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking a Systems Engineer II to join our diverse, customer-focused team! As a Systems Engineer II , you will be responsible for the configuration, patch management, and overall maintenance of our employees laptops. This role is essential in ensuring our internal systems run smoothly and securely, supporting the broader IT Operations & Security team. This is an exciting opportunity to leverage a deep knowledge of cross-functional applications and processes and apply integrations to enable us to grow in a scalable, efficient, secure, and automated way. That entails everything from new-hire onboarding, to patch/configuration best practices, to connecting and automating a growing list of SaaS tools to better manage our growing endpoint fleet. The ideal candidate will have a curious mindset and likes to solve complex technical problems.

KEY RESPONSIBILITIES

Configuration Management: Deploy and manage desktop configurations across the organization, ensuring consistency and compliance with corporate policies using Jamf, Intune, etc.

Patch Management: Implement and manage a robust patch management strategy to ensure all employee laptops are up-to-date with the latest security patches and software updates.

Troubleshooting and Support: Provide technical support and troubleshooting for desktop-related issues, ensuring minimal downtime and disruption for employees.

Automation: Develop and maintain scripts and automation processes to streamline desktop management tasks.

Collaboration: Work closely with other IT team members, including network and security engineers, to ensure seamless integration and operation of desktop environments.

Documentation : Maintain comprehensive documentation of desktop configurations, procedures, and troubleshooting steps.

User Training: Assist in the creation and delivery of training materials to help employees effectively use their laptops and related software.

BASIC QUALIFICATIONS

5 years of experience in an IT support environment.

3-5 years of experience in a systems administration/engineering role.

Experience working with IAM tools (Entra, AzureAD, Okta) and processes (account lifecycle, permissions, privileged account management).

Experience working in a cloud environment (Azure, GCP, and/or AWS).

Provide support to employees across the globe using ITSM solutions such as Jira as Tier 2 support.

Experience with Workato or similar automation tools (Zapier, etc). Advanced Automation skills: Implementing more complex workflows and approval processes.

Technical Skills:

Proficiency in Windows and MacOS operating systems.

Experience with configuration management tools (e.g., Intune, JAMF).

Strong scripting skills (e.g., PowerShell, Bash, Python).

Familiarity with patch, configuration, and asset management solutions.

Knowledge of basic networking concepts.

PREFERRED QUALIFICATIONS

Leads efforts to troubleshoot and resolve more complex issues without supervision.

Strong communication and interpersonal skills.

Familiarity with the full VDI lifecycle, from design and implementation to maintenance and optimization, with a focus on delivering a high-quality user experience.

Ability to work independently and as part of a team.

Ability to impact future product or technical/business strategy; ability to influence leadership in setting group objectives and direction.

Anticipates broad industry changes and ensures PD is always ahead of the curve.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our San Francisco office 1 day per week (plus as needed), so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 100,000 – 156,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether youre new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

Champion the Customer | Put users first to design great products and experiences.

Run Together | Build strong teams that amplify our impact on users.

Take the Lead | Disrupt and invent to be the first choice for users.

Ack Own | Take ownership and action to deliver more efficiently to users.

Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (https://careers.pagerduty.com/global-benefits) .

Your package may include:

Competitive salary

Comprehensive benefits package from day one

Flexible work arrangements

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

Paid volunteer time off – 20 hours per year

Company-wide hack weeks

Mental wellness programs

Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site (https://careers.pagerduty.com/home) and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.