Director, Operations

Job Summary:

Directs strategic business planning and development by conceptualizing the development of advanced strategies and socializing buy-in with senior leadership for strategy implementation for gathering data to develop departmental strategies in alignment with broader business goals. Directs project execution and management by developing relations with senior management to enable collaborations with stakeholders across functions and organizations and developing advanced strategies to ensure expectations are met. Directs process monitoring and improvement by leading supervisors and managers to connect the departmental results and objectives to cross-functional business partners and defining process. Oversees legal, regulatory, and compliance adherence by leading and influencing cross-functional teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, and procedures. Directs the development of policies and procedures by advocating for the development, implementation, and enforcement of policies and procedures pertaining to applicable functions and scope. Directs training efforts by forecasting and prioritizing training requirements to ensure compliance with regulatory and internal standards.

Essential Responsibilities:

Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.

Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and / or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.

Directs strategic business planning and development by: conceptualizing the development of advanced strategies and socializing buy-in with senior leadership for strategy implementation for gathering data via interviews, surveys, focus groups, and databases and using data to develop departmental strategies in alignment with broader business goals, which may include: writing grant proposals and conducting and publishing research; overseeing cross-functional and inter-departmental management to identify and independently direct and make decisions to/for define(d) project inputs, requirements, potential risks, and success metrics and make key business/financial decisions to advance strategic business objectives and outcomes; and directing team members to collaborate cross-functionally to align on the project scope, and highly complex and long-term project deliverables and timelines for enterprise initiatives.

Directs project execution and management efforts by: developing relations with senior management to enable collaborations with stakeholders across functions and organizations to ensure the project is executed and project-based changes are implemented; developing advanced strategies to ensure expectations around tracking, reporting, and coordinating project-related activities are met and risks and issues (e.g., financial forecasting) are identified and escalated, and engaging others on the organization to implement them; and owning the development of advanced strategies focused on client and stakeholder relationships to ensure that all project-related expectations are clarified, understood, documented, met, and engaging others on the organization to implement them.

Directs process monitoring and improvement by: leading supervisors and managers to connect the departmental results and objectives to cross-functional business partners and defining process requirements using strategic intent; directing team members to maintain, optimize, and transform highly complex and long-term processes for enterprise initiatives to increase efficiency of systems; directing team members to develop research plans that identify new and/or existing business operating models and innovative approaches to solutions support; developing advanced strategies to collect data to determine the nature and requirements of process related improvements; determining strategy for stakeholder engagement and communication throughout projects to ensure teams are aligned to gather information and implement process improvements; and directing the preparation of documentation to communicate updates, changes, or adjustments to function-wide systems, processes, accreditation, or compliance.

Oversees legal, regulatory, and compliance adherence by: leading and influencing cross-functional teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, procedures, which may include: conducting bill/claim audits, assessing policy/procedure violations to claims, recording audit findings; and ensuring others perform highly complex and long-term project related work for organizational initiatives in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations (e.g., federal, state and contractual leaves of absence, Americans with Disabilities Act Amendments Act, Workers compensation, and Return to Work issues to employees and managers), collective bargaining agreements, and within established service expectations.

Directs efforts to develop policies and procedures by: advocating for the development, implementation, and enforcement of policies and procedures pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements; and establishing best practices for writing internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards.

Directs training efforts by: forecasting and prioritizing training requirements to ensure compliance with regulatory and internal standards; directing team members who develop training programs for stakeholders and ensuring relevant training certifications are up to date and valid; and ensuring others develop highly complex and long term project-based training curriculum for a wide variety of operations related activities for cross-organizational initiatives.

Minimum Qualifications:

Minimum two (2) years of experience managing operational or project budgets.

Minimum three (3) years of experience in a leadership role with direct reports.

Bachelors Degree in Business/Business Administration, Healthcare/ Healthcare Administration, or related field AND Minimum eight (8) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field OR Minimum eleven (11) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field.

Additional Requirements:

Knowledge, Skills, and Abilities (KSAs): Systems Thinking; Business Acumen; Business Documentation; Business Planning; Collaborative Innovation; Data Stewardship; Health Care Outcome Data; Business Process Improvement; Operations Management; Project Management; Work Process Design; Business Strategy Leadership

COMPANY: KAISER

TITLE: Director, Operations

LOCATION: Walnut Creek, California

REQNUMBER: 1313713

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.