Area Personal Care Center and Crematories Manager

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Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

Develop annual business plan

Work with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives

Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisions

Approve expenditures and invoices including overtime

Operations

Manage the day-to-day activities ensuring on-time services; exceeding client family expectations

Remove barriers, encourage ideas, and identify improvements

Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability

Assure the location’s operating practices comply with applicable federal & state/provincial regulations and Company policies

Responsible for establishing location goals and priorities

Develop, communicate, and monitor goals, priorities, processes and procedures

Manage frontline supervisor’s responsibilities, expectations, and accountabilities

Effectively present and communicate Company and Market strategies, values, and goals to location staff

Collaborate with local Management for resource sharing, ideas, and business or operational enhancements

Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture

Ensure all safety, quality control, and compliance standards are adhered

People Development

Develop a strong, trusting, and reliable team

Understand team members career aspirations and provide assignments to develop skills and/or close gaps

Constructively address issues and provide tangible and appropriate feedback

Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover

Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration

Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff

Establishes pay, recommends pay increases, special pays, and career advancements

Discipline staff as necessary; writes development plans to close behavior or skill gaps

Collaborates with Human Resources throughout discipline, development, and termination processes

Recommends and discusses terminations with Market Leadership.

Other

Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share

May network with key community leaders to build business relationships, influence, and support the community

Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company

Develop and implement plans to improve customer satisfaction index and on-line community reviews

Other responsibilities as requested or assigned

Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork

MINIMUM Requirements

Education

High School Diploma or equivalent required

At least twelve (12) hours college courses in Finance & Accounting strongly preferred

Certification/License

Embalming Licensure may be required depending on state/provincial regulations & requirements.

Experience

At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities

Funeral Home Management experience required

At least two (2) years’ experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

Knowledgeable in industry competitive pricing, demographic patterns, and market competition

Knowledgeable in Financial and Business acumen

Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

Proficient in MS Office suite including Outlook, Word, Excel, & PowerPoint

Work CONDITIONS

Work Environment

Work indoors and outdoors during all seasons and weather conditions

Exposure to various chemicals and fluids

Limited amount of local and/or multiple location traveling required

Professional Dress is required when in contact with families

Work Postures

Frequent, continuous periods of time standing, up 6 hours per day

Sitting continuously for many hours per day, up to 6 hours per day

Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Ability to lift up to 50 lbs. to assist with moving bodies

Work Hours

Working beyond “standard” hours as the need arises

Travel up to 25%

Compensation:

Salary: $73,200.00 – $94,720.00 annually

Benefits:

MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program

Postal Code: 94603

Category (Portal Searching): Operations

Job Location: US-CA – Oakland

Job Profile ID: F00280

Time Type: Full time

Location Name: East Bay Care Center – East Bay Crematory