Aftermarket Sales Support

Aftermarket Sales Support

Application deadline: As soon as possible

Workplace: Hybrid Position

Job Location: Hayward, California, United States | Oakland, California, United States | San Fransico, California, United States

Contract Type: Full-Time

Employment Type: Regular

Is ensuring customer satisfaction your passion? Would you like to work for a great company, in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Then we have an interesting position in Grundfos for you.

What is the job about?

Grundfos is seeking a new team member to join our Aftermarket sales team in the role of Aftermarket Sales Support.

In this role, you will support sales and project activities by providing technical support, maintaining customer relationships, and ensuring prompt and knowledgeable responses for pumps, parts, and services. The Aftermarket Sales Support will play a crucial role in developing potential aftermarket opportunities and maintaining customer satisfaction.

This position reports to the Head of Aftermarket, CBS Americas and will operate on a hybrid schedule out of our Hayward, CA service center.

Your main responsibilities

As an Aftermarket Sales Support, you will be responsible for the following:

Customer Support:

Provide Technical Support and resolve issues related to product selection, application, and installation.

Maintain and develop relationships with existing and prospective customers.

Sales and Quotation Management:

Prepare and follow up on quotations based on customer specifications.

Track the sales process from inquiry to order, ensuring all details are accurate and meet Customer needs.

Project Management:

Collaborate with Service team and Operations to meet timelines of assigned projects.

Monitor technical changes and ensure accurate documentation.

Make decisions related to project timelines, resource allocation, and technical changes to ensure successful project completion.

Product Selection:

Decide on the most suitable products and solutions based on customer requirements and technical specifications.

Quotation and Pricing:

Determine pricing strategies and prepare quotations that align with company policies and customer expectations.

Customer Relationship Management:

Make decisions on how to best maintain and develop customer relationships to increase sales and ensure customer satisfaction.

Technical Solutions:

Provide technical solutions and recommendations to address customer needs and resolve issues.

Your background

We imagine that you have:

A degree in a related field or equivalent work experience.

Proficiency using PC based tools (Microsoft Office Suite) and proficiency using SAP is an asset.

Relevant administrative skills and customer service experience.

Ability to handle highly sensitive and confidential information and apply good judgment.

Ability to work proactively, handle simultaneous projects, and anticipate situations and managements needs.

Ability to demonstrate good organizational skills, high attention to detail and accuracy of work with frequent interruptions and under the pressures of deadlines.

Experience working in the technical, pump or similar industry is advantageous but not essential.

Fundamental pump product and application knowledge is advantageous but not essential.

Ability to work effectively individually and in a team environment with a sense of urgency while maintaining a positive disposition.

Ability to present a positive, knowledgeable image to customers and exhibit sound judgment.

Ability to listen carefully to determine customer needs.

Excellent written and spoken English.

Please note that relocation for this position cannot be supported and qualified candidates must have the authorization to work in the USA without support.

The pay range for this position is $77,250 to $106,708. Actual pay will depend upon skill set, experience, and location.

Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Hayward, CA.

What’s in it for you?

What are your goals? Here at Grundfos it’s our mission to enable you develop and fulfil your aspirations, both career and personal. We areguided by oursix core values (https://www.grundfos.com/about-us/our-purpose-and-values) , and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.

In addition, your day-to-day benefits as a regular, full-time employees include:

5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.

Competitive medical, dental, and vision plans; 401(k)-match program.

Annual bonuses, parental support, internal well-being consultants and programs, engaging team buildings.

Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

If this job sounds interesting, please send your resume and cover letter by clicking “ Apply ”.

To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYouTube (http://youtube.com/user/grundfos) . Check outMeet our people (https://www.grundfos.com/careers/meet-our-people) to get to know some of your future colleagues and why they love working at Grundfos.

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088EEOCKnowYourRights.pdf) and pay transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) . Accommodations are available for applicants with disabilities.

We look forward to hearing from you.

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60 countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.