Associate Customer Care Coordinator, Medicare *Remote*

Description

Providence Health Plan is calling an Associate Customer Care Coordinator, Medicare who will:

Serve as a member of a service team that supports multiple regions with a primary purpose to provide Health Plan customers outstanding, seamless service in a call center-based team environment

Be Responsible for the first line of communication with a variety of customers, including existing and potential members, providers, internal departments and employers

Provide detailed benefit quotes

Review eligibility and premium information on a broad portfolio of products

Assist members in selecting medical homes and primary care physicians

Educate members and providers in the appropriate use of health plan and clinic services

Research and respond to claims and authorization inquiries

Maintain knowledge of complex custom networks

Resolve customer issues and concerns

Possess a calm demeanor and ability to remain focused, professional and utilize training to direct callers in crisis

Please note the following important details regarding this role:

This posting is for multiple openings of an Associate Customer Care Coordinator, Medicare

This position is affiliated with Providence Health Plan and will be tied to a location and compensation range in Beaverton, Oregon

Work Week: Monday – Friday

Work Shift: 8am-5pm

Training Requirements:

This position will require onsite presence for training, 3 days per week

Onsite work days are defined by manager and training departmental needs

Initial Training Period: 8-12 weeks

Training period may extend for a longer period of time based upon performance

Providence welcomes applicants to apply that live in the state of Oregon that are located within a daily commutable distance (20-30 miles) of the following office location:

Oregon: Beaverton

Required qualifications for this position include:

2 years experience working in a high-pressure customer facing service environment with a proven track record of learning and applying complex concepts

Experience may be inclusive of:

Healthcare: High Volume Call Center

Healthcare: Claims

Healthcare: Medical Billing / Insurance Verification

Healthcare: Insurance Policy Support

Healthcare: Benefits Advocacy

Healthcare: Administrative Office

Healthcare: Patient Care Services

Healthcare: Nutrition Services

Healthcare: Certified Nursing Assistant

Healthcare: Medical Assistant

Healthcare: Home Health and Hospice

Healthcare: Benefits

Healthcare: Pharmacy

Healthcare: Housekeeping

Healthcare: Customer Service

Banking: Customer Service

Retail: Customer Service

Preferred qualifications for this position include:

Experience working in an office setting

Experience working in a health care environment

Call center customer service experience

Bilingual: Fluent in both Spanish and English

Why Join Providence Health Plan?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 321445
Company: Providence Jobs
Job Category: Claims
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift:
Career Track: Admin Support
Department: 5018 OPS CUST SVC PUBLIC PROGRAMS OR REGION
Address: OR Beaverton 3601 SW Murray Blvd
Work Location: Murray Business Ctr Beaverton-Beaverton
Workplace Type: Remote
Pay Range: $19.02 – $29.06
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.