Telephone Operator I (Saturday & Sunday)

At Lowell General Hospital / Tufts Medicine, we’re saving lives, building careers, and reimagining healthcare. Ready to grow with us?

Job Description Summary

Efficiently answers a PC switchboard console using professional telephone etiquette and console functions to transfer calls to destination without delay. Communicates directly with patients, clients, providers, and internal and external staff while utilizing computer-based systems. Activates time-sensitive clinical and emergency codes. Effectively communicates and collaborates in a team environment to ensure swift and accurate transfer of calls. Utilizes internal and external resources to resolve issues. Maintains a focus on customer service and patient confidentiality while adhering to all HIPAA regulations. Prioritizes calls and utilizes time effectively to accomplish desired results.

Job Description

Operates a PC switchboard console and paging systems to relay incoming, outgoing, and interoffice calls. Monitors hospital alarm system, notifies appropriate hospital staff of activated alarms, makes overhead hospital-wide announcements when necessary and performs various clerical duties as required.

Hours: 16 hours per week 11am-7:00pm (Saturday & Sunday)

Weekend and holiday shifts required

Location: Lowell General Hospital Saints Campus

Job Duties & Responsibilities:

Consistently applies the corporate values of respect, honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly, geographically accessible, and high-value services within the environment of a comprehensive integrated academic health care system.

Responds promptly to all incoming calls via PC switchboard consoles and directs those calls to appropriate destination.

Receives, transfers and places calls using appropriate telephone etiquette and standardized greeting.

Provides paging to staff through the internal and external beeper systems.

Monitors emergency lines, and hospital alarms.

Demonstrates an ability to perform in an accurate and precise manner in crisis and emergency situations when time is critical.

Maintains collaborative, team relationships with peers and colleagues to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment

Must present pleasant telephone voice and manner.

Performs other similar and related duties as required or directed.

Must be available for overtime when needed.

As a hospital operator, there must always be an operator on shift until another operator starts their shift.

Core Competencies

Communication skills

Excellent Customer Service Skills

Team Work

Adaptability

Maintains composure under stress

Planning and organizational skills

Requirements:

• High School Diploma or GED Required

• 1-3 years of Experience on telephone switchboard, or environment with high volume call answering preferred

What We Offer:

Not only is Lowell General Hospital an exceptional place to work, offering a culture of recognizing and valuing employees, we provide amazing opportunities for our staff:

Competitive salaries & benefits

403(b) retirement plan with hospital match

Opportunities for growth

Tuition reimbursement

Free on-campus parking

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home – an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .