Sr. Product Manager, Internet

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Contributes to T-Mobile success by strategizing, defining, planning, delivering, and maintaining large and complex products and product enhancements that improve customer experience, deliver growth to the enterprise, drive efficiencies, increase revenue, reduce churn, and scale the business. Leads and collaborates effectively with cross-functional business and technology teams to advocate for internal and external customers, uncover opportunities, and implement new solutions. Ultimately accountable and responsible for specific area of ownership. Individuals with this title within the Broadband organization take on a variety of responsibilities ranging from: partnering with Commercial, Marketing, UX and other teams on customer research, soliciting and generating product requirements, creating the product roadmap, mapping out and communicating the customer experience, planning and driving delivery across all involved stakeholders from end-to-end, proactively identifying and mitigating risks, facilitating team meetings, monitoring and communicating delivery status, and more.
This is a hybrid position required to be working in-office at least 3 days a week.
RESPONSIBILITIES
Product Vision, Strategy, and Analysis
Owns product experience end-to-end for products, features, or cross-product solutions with the highest level of complexity and scope. Includes creating, managing, maintaining, and communicating product vision and strategy.
Understands and provides thought leadership on the current customer experience. Partners with Commercial, Marketing, Reporting & Data Analytics, UX, Frontline, and others to identify and analyze areas of opportunity and recommend solutions, especially in relation to the organizations OKRs.
Uses customer insights for product strategy, roadmap, and priorities. Dedicates time to building deeper insight with customers. Understands their needs and priorities. Actively looks for ways to meet customer needs.
Partners with Marketing, Commercial, Finance, and Reporting & Data Analytics to conduct cost-benefit / ROI / NPV analysis and product analysis, to support prioritization of investment areas and overall decision making.
Communicates, influences, and sells ideas and recommendations at SVP/EVP/C-Level and below. This includes building and delivering product and experience flow presentations in prioritization, portfolio, and other forums.
Directs and conducts ongoing and ad hoc analysis and reporting to track product health and success metrics.
Maintains understanding of industry trends and incorporates into product innovation, analysis and recommendations.
Contributes to an environment and culture where the team is immersed in a customer-first approach.
Project / Program Management
Cultivates relationships across the enterprise and assembles key players on the planning and delivery team. Delegates responsibilities, directs, motivates, and manages the work, dependencies, and resources required to transform idea into reality.
Guides team through appropriate enterprise processes. Able to navigate through a combination of waterfall and agile processes.
Facilities creation of end-to-end delivery schedule, spanning technical and non-technical activities and teams.
Monitors activity progress, analyzing actual vs planned progress. Produces reports and notifications required to communicate status, progress, issues, changes, etc to all levels of the organization as needed.