Senior Manager, Software Engineering Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team: 

We are seeking a Senior Manager, Software Engineering Management, to grow and lead multiple development teams in our Cloud Platform group for in-office flex in our Kirkland office. 

The Cloud Platform group has teams that provide APIs for deployment, configuration, and management of our platform components. We manage to keep all our components in compliance with their backup policies and executing any restores needed. 

This role will focus on developing implementations for our CLI APIs inside of our central command and control platforms for use by orchestration. 

What you get to do in this role: 

Manage daily activities of multiple development teams

Create and manage a roadmap to keep the tech stack up to date

Manage a cross team release process while enhancing and improving the automation and validation mechanism

Implement processess to improve cross team code qualilty for a common repo

Collaborate with your development teams on their day-to-day activities. 

Youll mentor, grow, and develop the engineers. 

Management of departmental resources like recruiting, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team 

Help contribute to your team’s project (coding 10-15%) and conduct code reviews. 

Be comfortable in ServiceNow platform to be able to navigate the application architecture and features. 

Work closely with product management, design, support, and other dev teams to deliver high-quality solutions. 

Youll plan and execute a project based on organization priorities, context, risks, and desired outcomes. 

Be comfortable and use quick thinking and innovative ideas to solve ambiguous problems. 

Deliver outstanding experience for our customers. 

To be successful in the role: 

10 years of software industry experience and 3 years of experience as a manager leading software developer and 8 years as a tech lead.

Aptitude for understanding new technologies quickly. 

Skilled at managing customer requirements and expectations.

Advanced understanding of software design, development, testing, and problem-solving.

Experience with supporting troubleshooting efforts of difficult production issues e.g. memory leaks, network problems, intermittent failures, etc. across the stack. 

Ability to hire top talent and build a productive team. 

Able to articulate broad concepts and use those concepts to understand and develop solutions for problems. 

Experience with fundamentals in distributed systems design and development. 

Experience working in a DevOps environment. 

Preferred Experiences: 

Experience developing applications on the ServiceNow Platform and/or similar enterprise platform.

Experience working in a customer-focused environment. 

Experience with database backup & restore technologies. 

10 years of experience in Software Development especially in JavaScript and 3 years as a manager and 8 years as a tech lead

8 years of experience in SaaS and/or Cloud infrastructure development.

Experience building and operating cloud-scale systems.

Hands-on experience with orchestration and automation of processes in cloud-scale environments

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $181,100 – $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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