Sales Associate I

Coach is a global fashion house founded in New York in 1941. Inspired by the
vision of Creative Director Stuart Vevers and the inclusive and courageous
spirit of our hometown, we make beautiful things, crafted to last-for you
to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed
to stretching whats possible.
A member of the Tapestry family, we are part of a global house of brands
that has unwavering optimism and is committed to being innovative and wholly
inclusive. VisitOur People page to learn more about Tapestrys commitment to
equity, inclusion, and diversity.

The Sales Associate role is an integral part of the stores overall success
and efficiency: demanding direct attention to our brand commitment when
servicing our customers and driving results. Responsible for upholding
Coachs Service and Selling Models, creating a positive first
impression, building on-going customer relationships through a personalized
experience, and leaving a positive, lasting impression.
SALES FLOOR:
Understands organizational objectives and makes decisions that align with
Company priorities
Takes ownership and is committed to delivering results, while remaining
actively aware of personal and store metrics; and creates personal sales and
clienteling strategies in partnership with the management team.
Creates short- and long-term strategies to achieve personal metrics and
performance goals
Takes ownership of personal survey results and creates plans to improve and
overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coachs Selling and Service expectations at all times
Understands changes in local market with potential impact on business
performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new
customers and maintaining on-going productive relationships with customers
Creates positive impressions with customers by bringing best self to work
through attire consistent with Coachs Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating
fashion awareness and a strong knowledge of competition.
Provides in-depth product knowledge, including features, benefits,
current offerings, and overall product value.
Remains aware and is clearly able to communicate current pricing and
promotional strategy to customers.
Discusses product features and builds the sale by leveraging cross-selling
skills and abilities.
Cross-sells and encourages beneficial product add-ons that relate to the
customers shopping needs
Sensitive to customers needs and tailors approach by reading cues
Attends to the unique and individual shopping needs of each customer.
Works with multiple customers simultaneously and breaks away as appropriate
Follows up with customers consistently and genuinely to influence/close the
sale
Flexes personal selling techniques to contribute to overall store financial
results
Builds lasting and loyal relationships with customers
Leverages Coachs tools and technology to support relationship building and
clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal
and external customers
Remains solution oriented; is adaptable and flexible to changing business
and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
OPERATIONS:
Ensures all daily tasks are completed without negatively impacting service or
Coach standards
Completes daily operational tasks including maintaining store (sales floor
and backroom), cash wrap and visual merchandising to Coach standards
consistently and in a timely manner
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail pol cies and procedures including POS,
Operations and Asset Protection procedures
Replenishes inventory on sales floor as needed
Supports Store Inventory Process by processing shipment, stocking shelves,
replenishing sales floor, maintains strong organizational standards as it
relates to product both in the stockroom and on the sales floor.
Supports cash-wrap when needed to process purchases, returns, and exchanges.
Efficiently processes customer transactions: Purchase, Return,
Exchange, Found Order etc.
Effectively helps to prepare store by organizing functional areas, performs
routine cleaning, maintains strong organizational standards and maintains
visual merchandising expectations.
Competencies required:
Drive For Results: Can be counted on to exceed goals successfully. Is
consistently one of the top performers. Very bottom line oriented. Steadfastly
pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of
internal and external customers. Gets first hand customer information and uses
it for improvements in products and services. Acts with customers in mind.
Establishes and maintains effective relationships with customers and gains
their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes
connections among previously unrelated notions. Tends to be seen as original
and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people up down and… For
full info follow application link.

Tapestry, Inc. is an equal opportunity and affirmative action employer and
we pride ourselves on hiring and developing the best people. All
employment decisions (including recruitment, hiring, promotion,