Energy Client Engagement Specialist

Energy Client Engagement Specialist
Reports to: Energy Program Manager
Job Type: Full Time, Non-Exempt
Salary: $17.50/ hr 
Shift: Monday- Friday 8am- 4:30pm

Here is a great opportunity to be the face of the Kitsap Community Resources Energy Department and work directly with Kitsap County residents in need of energy assistance. The Energy Assistance program assists income-eligible renters and homeowners by providing financial assistance to pay their electric, natural gas, oil, propane, and wood. You can go home knowing you helped members of the Kitsap County community! KCR offers a great work-life balance with a Monday through Friday schedule and employer-paid benefits.

POSITION SUMMARY:
The Client Engagement Specialist will work at the front desk in KCRs Energy Department accepting assignments from the Energy Coordinator.  Duties include but are not limited to prescreening client eligibility, scheduling appointments, file maintenance, data entry, preparing reports, and attending staff meetings.

WHY KITSAP COMMUNITY RESOURCES?
Kitsap Community Resources (KCR) is a great place for individuals with initiative and leadership goals. KCR is a dynamic organization with rapidly evolving programs working to solve big challenges: All while working within the frame of grants and available funding. KCR is seeking individuals who thrive in change and see the opportunity to develop new systems, new partnerships, and grow their own role while growing the organization and community. Considerations for alternative job designs are encouraged, and individuals with other skills beyond this posted role are encouraged to apply. This includes grant writing, organizational leadership, transitional operations, trauma-informed care, local insights, lived experiences, and other skills pertaining to the management and stewardship of community resources.

DUTIES AND RESPONSIBILITIES:

– Report to and accepts assignments from the Energy Case Coordinator.
– Maintains and reviews current state regulations and revisions pertaining to Energy Program policies, procedures and practices.
– Schedules appointments and informs clients of other community services, alternative energy resources, and coordinate those services when appropriate.
– Completes preliminary screening of potentially eligible clients for all Energy Programs.
– Pulls clients files for scheduled appointments and verifies DSHS or other state and federal income.
– Performs computer data entry of client application and energy database procedures.
– Prints all computer-designed forms used by the Energy Department.
– Coordinates with team to design systems to reach project goals and objectives, evaluations and necessary revisions.
– Responsible for the preparation of various reports and written data.
– Attends program and agency staff meetings.
– Accepts other duties as assigned.

REQUIRED QUALIFICATIONS:

– High School Diploma or GED plus 2.5 years experience in the clerical field or AA Degree plus one year experience.
– Valid Washington State Drivers License
– Ability to pass Washington State Criminal Background Check

PREFERRED QUALIFICATIONS:

– Ability to follow instructions
– Type a minimum of 60 wpm
– Use 10-key
– Must have legible handwriting, good organization and paperwork skills
– Familiar with Windows based programs.
– Must be able to work well with low-income persons, local heating vendors, and be team member
– Bi-lingual is a plus

ESSENTIAL PHYSICAL/MENTAL FUNTIONS:
Requires reaching/stretching, intermittent s