Office Manager

Office Manager

Gorham, ME, US, 4038

Additional Locations: N/A

Primary Locations: ME, Gorham, 298 New Portland Road, 4038

Requisition ID: 203341

Compensation Data

Salary: $60 – $70k annually (Depending on experience, certifications and licensing)

Salary: $60 – $70k annually (Depending on experience, certifications and licensing)

Position Overview

Responsible for general office and client administrative functions by performing the following duties. The Office Manager oversees a team of Client Experience Coordinators, who are often the first point of contact for our prospects/clients and play an important role in their overall client experience. This position is responsible for general office and client administrative management functions.

Job Duties

What You’ll Do:

Supervises, trains and develops the CEC staff to ensure a high level of client service. Holds daily briefings and weekly huddles with team.

Assists clients who have questions, problems or complaints, working with Sales Consultants to solve issues as needed.

Conducts performance evaluations and completes performance scorecards for CECs; makes wage recommendations to the District Manager.

Oversees preparation and submission payroll information and benefit changes for the district through SAP & CRM.

Evaluation and delegation of responsibilities among staff in transition to new systems.

Participates in department head meetings and conducts monthly coaching meetings with direct reports.

Promotes a sense of teamwork and a high standard of professionalism.

Participates in recruitment as needed

Gains a thorough knowledge and understanding of computer systems, reports, programs, promotions, human resource issues, and company policies and procedures. May also periodically assist in the development of new reports and reporting procedures.

Provides coaching, training, leadership, coordination and support in areas such as: office employee orientation, employee development, sales involvement, ergonomics – office safety

Qualifications

Skills We’re Seeking:

10 years of client services experience with several of those years in a supervisory role in an office environment Strong leadership, training and coaching skills

Ability to delegate and follow-up

Curiosity and desire to learn new skills

Outstanding customer service and strong written and oral communication skills

Proficient in Microsoft Outlook, Word, and Excel

Ability to meet deadlines with attention to detail and accuracy

Expert organizational and analytical skills with ability to juggle shifting priorities

Preferred: Payroll processing experience

Preferred qualifications include prior working experience with CRM and SAP systems

Preferred: Marketing knowledge

Additional Information

What We Offer:

Paid Time off and paid holidays

Opportunities for advancement

All job specific equipment and safety gear provided

401(k) retirement savings plan with a company match

Employee-owned company & discounted stock purchase options

Group Health Plan

Employee referral bonus program

Locations throughout US in major cities and desirable areas

Career Development Program supported by Industry Expert Safety Specialists & Skills Trainers

Scholarship Program for Children of Employees

Charitable matching gift program

all listed benefits available to eligible employees

Company Overview

Invest in your future. Join one of the largest Employee Owned companies in the nation! Davey has a unique culture that focuses on the open exchanging of ideas, community partnership, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services.

We are currently looking to add a dynamic Office Manager to our passionate team of landscape professionals. Your office is outdoors, and you get a new view every day!

Divisional Overview

The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law.

The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you at Davey. To learn more, visit Davey.com.

If you need assistance at any time, please contact us at 1-877-411-7601 or at Recruiting@davey.com .

Employment Type: Permanent

Job Type: Full Time

Travel Expectations: None

Davey is an Equal Opportunity and Affirmative Action Employer and considers all qualified employees and applicants for all positions regardless of their age, race, color, religion, gender, national origin, disability, sexual orientation, gender identity, military or veteran status, or other protected characteristics as established by federal, state, or local law. It is our mandate that all matters related to the terms and conditions of employment and all treatment on the job be free of discrimination. In addition, harassment based on any protected characteristic is strictly prohibited.

To preview Davey’s relevant EO/AA plan, please submit a written request to: The Davey Tree Expert Company, Attn: HR, 1500 N. Mantua Street, Kent, Ohio 44240.

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