Service Care Coordinator

Position Title: Service Care Coordinator
City: Toppenish
State/Territory: US-WA
Employment Duration: Full time
Offer Relocation: No
Excempt Status: Non-exempt
ID: 13907
Description:

Join our team as a Service Care Coordinator at our Toppenish Medical Dental Clinic in Toppenish, WA, and be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we believe you are more than an employee, and we are more than a job! We value inclusivity, and we are a community committed to the well-being of our members.

Weve transformed into a leading community health center. With 40 clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

What We Offer

– $17.98-$22.02/hour DOE with the ability to go higher for highly experienced candidates.
– 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
– Profit sharing & 403(b) retirement plan available
– Generous PTO, 8 paid holidays, and much more!

Essential Functions/Responsibilities/Duties

– Executes incoming calls, assesses client/patient needs, and identifies appropriate services that are comprehensive and individualized to best serve each client/patient.
– Collect appropriate documentation to support and determine program services eligibility.
– Assists client/patient with scheduling dates for appointments or classes.
– Processes patient referrals for a variety of services including Medical, Dental, and programs including Behavioral Health.
– Monitors and documents active referrals and client participation.
– Assists patients with completion of applications and forms required by the program(s) they will participate in. Ensures patient information is complete and entered in appropriate data system.
– Responds to basic questions from patients.
– Provides follow-up contact with patient regarding service and referrals recommended. Encourages client participation and retention in various programs and classes.
– Performs work to align with productivity goals and standards including # patients, # encounters, # appointments scheduled and # classes facilitated.
– Provides program administrative support such as data entry, client file management, report development and contract compliance.
– Coordinates and promotes YVFWC programs. Recruits clients/patients for dental services, medical services, social services or education classes. Reserves conference rooms, obtains supplies, organizes snacks for classes.
– Presents program information in various internal and external community meetings and functions as requested.
– Performs other duties as assigned.

Qualifications

Education: High School Diploma or General Education Diploma (GED).

Experience: One year of administrative support and customer service experience. Two years administrative support experience in a social services or healthcare setting preferred.

Licenses/Certificates/Registration: Applicable license or certification. Some positions may require program-specific certification. Valid Drivers License and proof of automobile liability insurance coverage.

Knowledge/Skills/Abilities Required: Bi