Program Assistant

Program Assistant
Online applications must be received before 12:00am on:
October 28, 2024
If a date is not listed above, review the Applicant Instructions below for more details.
Available Title(s):
107M-YNCSNPS – Program Assistant
Business Title:
Program Assistant
Employee Type:
Classified
Position Details:
The Opportunity:
The Undergraduate Admissions, Recruitment, & Marketing unit in the Office of International Programs is inviting applications for the position of Program Assistant (60% FTE). In this role, you will support prospective international students for the Washington State University system and Pullman Campus. The Undergraduate Admissions, Recruitment, & Marketing unit recruits global talent to all of WSU campuses and reads applications from Future Cougs.
In this role, you will perform specialized technical/clerical duties in support of the Office of International Programs Undergraduate Admissions, Recruitment, & Marketing unit. Under the general supervision of the Director and Assistant Director, you will provide students, staff, program participants, as well as the public with information and interpretation of policies and activities related to the programs specialty. Your responsibilities will include composing written communications, establishing and maintaining records relating to the day-to-day operation of the Undergraduate Admissions, Recruitment, & Marketing unit.
Required Qualifications:
• High school graduation or equivalent AND two (2) years of full-time clerical experience OR equivalent education/experience.
• Proficiency in the use of computers and software such as Microsoft Office and Outlook email.
• Must have, or be able to obtain by time of hire, a valid drivers license and meet requirements in accordance with https://policies.wsu.edu/prf/index/manuals/safety-policies-procedures-manual/sppm-7-10/#four3 and departmental driving standards.
Preferred Qualifications:
• Strong interpersonal and organizational skills, including attention to detail.
• Experience that demonstrates the ability to work with a diverse student population and knowledge of multicultural issues.
• Experience working in a university office.
• Bilingual or proficiency in a language besides English.
• Experience using a Customer Relationship Management (CRM) system.
Job Duties:
Program Support – 80%
Admissions Support:
• Provide prospective students, current students, staff and public with information on WSU, international admission and requirements.
• Assist in processing, and evaluating of admission.
• Enter transcript data in the systems used by the office.
• Assist with document collection for all new international applicants and prospective students to WSU.
• Scan and file documents and transcripts in the database and the Customer Relationship Management (CRM) system.
• Respond to questions following established guidelines and determine appropriate follow up.
• Assist with maintaining data integrity and smooth operations in the Customer Relationship Management (CRM) system, as well as create and maintain forms, queries, and communications within the CRM to support admissions.
Administrative Support:
• Assist the team in documenting and keeping records of materials received in the office.
• Mail sensitive documents, including visa and immigration documents to recipients across the world.
• Maintain electronic and hard files for all international applicants.
• Route international student emails to appropriate resource in the office and the university system.
• Ensure department electronic and paper files are accurate, well organized, scanned, and filed as needed.
• Correspond with applicants, departments, and follow up communication as necessary.