Bilingual Customer Service Representative

Join Our Team as a Bilingual Customer Support Representative!

Are you passionate about helping others and fluent in both Spanish and English? We’re looking for a dynamic individual to join our team and provide outstanding service to our members. If you thrive in a fast-paced environment and love solving problems, this is the perfect opportunity for you!

What You’ll Do:

Deliver exceptional service to build deep and lasting member relationships.

Answer general inquiries and perform account maintenance via phone or email.

Meet and exceed key critical metrics.

Research and resolve problems with urgency, under the guidance of our MCC Supervisor or MCCR Lead.

Take ownership of member concerns, set expectations, and provide timely follow-up and resolution.

Identify opportunities to offer additional products, promotions, and services to members, generating referrals that deepen relationships.

Stay informed about our policies, procedures, and regulations.

Perform other duties as assigned.

What We’re Looking For:

Bilingual Spanish & English: Essential for effective communication with our diverse member base.

Strong organizational and multitasking skills.

Ability to resolve requests with urgency and escalate when necessary.

Team player who promotes and participates in a cohesive team environment.

Excellent verbal and written communication skills.

Proactive problem-solver who takes ownership of member concerns.

Creative thinker who can resolve member concerns while adhering to policies and regulations.

Analytical skills to recommend operational improvements.

Friendly, professional demeanor with a member-centric approach.

Minimum of a high school diploma; some college coursework preferred; degree highly desirable.

1 year experience in call center customer service.

Courtesy, tact, and diplomacy with members, peers, and staff.

Proficiency with Microsoft Office and standard office equipment; familiarity with call center programs desired.

Comfort with online systems and other technology.

Why You’ll Love Working With Us:

Growth Opportunities: We invest in our employees and offer a clear career path from representative to manager and beyond.

Competitive Pay: We offer a competitive salary and benefits package.

Comprehensive Benefits: Medical, Dental, Vision, and Life Insurance.

Paid Time Off: Enjoy generous PTO plus 10 paid holidays!

401(k) Match: Plan for your future with our 401(k) match.

Incentive Program: Earn rewards for your hard work.

Tuition Assistance and Student Loan Repayment: Further your education with our support.

Commuter Benefits: Save on your commute.

Volunteer Time Off: Give back to the community with paid time off to volunteer.

Product Discounts: Enjoy discounts on our products.

Engaging Work Environment: Be part of a fun and supportive team.

Rewards and Recognition Programs: Get recognized for your achievements.

Work Environment:

Call center environment within our credit union.

6 weeks of training (4 weeks training, 2 weeks nesting).

8-hour shifts during normal banking hours (9-6), with rotating Saturdays after training.

Locations: Richland, Spokane, or Lynnwood.

After 90 days, based on quality/KPI, team members can apply to work from home.

Ready to make a difference and grow your career with us? Apply today and join our team of dedicated professionals!

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.