Branch Manager

Pay Range: $59,495.00 – $79,434.00

As a leader of the branch team, is a role model in providing exceptional customer service while promoting and offering bank products and services, as they coincide with customer need. Leads, manages and coaches their branch team to achieve sales objectives in a Tier I Branch. Is responsible for the profitability, growth and successful operation of their branch. Makes outside business calls to cultivate and develop new business. Supports initiatives of other bank business partners. Provides and leads a team to deliver superior quality customer service and a positive banking experience for customers.

Education and Experience:

4 year college degree or equivalent retail, retail banking, or financial services experience

Business development & outside business sales experience preferred

Skills and Abilities:

Excellent listening & communication skills are necessary.

Organizational, interpersonal and customer relation skills.

Ability to function in a fast paced, ever-changing environment.

Leadership management.

Problem solving/decision making skills.

Proficient PC skills in a Windows environment.

Unique Job Characteristics and Requirements:

NMLS Certification required or ability to obtain upon hire.

Tasks Performed:

35% Builds a motivated and high performing branch team through the effective recruitment, training and development of staff. Conducts annual reviews, establishes individual goals and proposes salary recommendations to Market Manager for approval. Responsible for sales coaching of branch staff and participating in the sales activities and results of the branch in achieving individual and team goals.

35% Provides services to customers, including but not limited to: opening accounts, taking loan applications and referring customer inquiries to appropriate service partner when necessary.

10% Maintains integrity and compliance within the branch in accordance with audit and branch operations policies and procedures.

10% Represents the bank within the community they are located and plays a leadership role of civic and community organizations.

5% Decisions loans and provides customer complaint resolution exercising sound judgment and decision making within established guidelines.

5% Other duties as assigned.

Physical Requirements:

Communicate effectively with internal and/or external customers

Stationary 50% of time

Move about within or between locations

Bend, Twist, Crouch, Squat

Move Objects to Maximum 20 lbs

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees – like our Tuition Reimbursement Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

EEO is the Law Poster Supplement

Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf)

Family Medical Leave Act (FMLA) Poster

Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.

NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at humanresources@nbtbank.com. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.