Manager, Patient Accounts, Remote

Manager, Patient Accounts, RemoteReq #:0000172372

Category:Leadership

Status:Full-Time

Shift:Day

Facility:RWJBarnabas Health Corporate Services

Department:Patient Accounts

Location:

System Business Office, 2 Crescent Place, Oceanport, NJ 07757

Job Overview:

This position is responsible for supporting, overseeing, and managing performance and productivity of the team as it relates to AR management and pre-defined goals/targets. Provides continual feedback and guidance to the team. Acts as the recipient of all escalated and trended issues and is responsible for resolving and/or taking appropriate action on all escalated issues.

Qualifications:

Required:

2-3 years experience in healthcare business office operations

Proven knowledge and experience in governmental, legal and regulatory provisions related to collection activity

Knowledge of insurance company practices regarding reimbursement

Ability to lead teams to achieve desired goals and objectives

Ability to mentor staff and provide consistent performance management

Demonstrated ability to work in a team environment that requires quick turnaround and quality output

Solid knowledge of all MS Office Products

Preferred:

BA/BS in business or related concentration

Prior management or supervisory experience

AAHAM (American Association of Healthcare Administrative Management) Certification

Essential Functions:

Conduct routine account activity quality audits to verify accounts are being worked appropriately.

Monitor productivity of assigned ARS staff. using appropriate process monitors (eg, Cash By Source, Billing Monitor, Call Stats ,etc Analyze and solve problems quickly and thoroughly.

Provide cumulative reports on a daily, weekly or monthly basis, as required and other reports as assigned to track productivity and performance.

Responsible for reporting any detected trends in payments or denials, as well as procedural problems and makes recommendations regarding the correction of these trends or problems.

Monitor internal processes for all functions of the unit, revise and develop consistent protocols for all business that meet the needs and are aligned appropriately with the core values of the unit.

Defines and provides the necessary support and leadership to achieve department goals Provide assistance/resolution to all inquiries.

Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact patient accounting.

Develops effective internal controls that promote adherence to these guideline and programs.

Seeks advice and guidance as necessary to ensure proper understanding.

Maintains the confidentiality, security and integrity for the management of associates/patient information according the specific product information and hospital policies and procedures.

Builds trust and motivates staff Builds or maintains a high performing team Capable of setting priorities Makes sound judgments.

Lead and Manage efforts to continuous improve departmental goals Knowledge sharing

Scheduling Requirements:

Full-Time, Day

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Additional Information:

Benefits and Perks

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Paid Time Off (PTO)

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible Spending Accounts

Wellness Programs

Voluntary Benefits (e.g., Pet Insurance)

Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer