Technology Support Technician (Search Re-opened)

Location: Herkimer, NY Category: Technical Assistants Posted On: Tue Oct 15 2024 Job Description:

Herkimer College is seeking qualified applicants for an on-site Technology Support Technician. This individual will respond to support requests via ticketing systems, phone calls, and e-mails including but not limited to computer setup and configuration, audio/video equipment setup and configuration, hardware and software troubleshooting, end user training, communication with vendors for product research and support where directed.

Job Requirements:

Minimum experience and educational background:

Associates Degree with minimum of 5 years working in technology support position; Bachelors Degree preferred

Experience with Microsoft Office 2013/2016/365, Windows 10, and MacOS

Experience with multi-media equipment, computer technology and production, included but not limited to video

Knowledge of web technology preferred

Familiarity with networking, telephony, and basic virtualization techniques

Ability to work independently as well as with a team

Excellent verbal communication, problem-solving and organizational skills

Ability to handle multiple projects simultaneously

Additional Information:

Salary range: $47,916-$71,874 (based on qualifications and experience)