Principal Clerk – Bookstore, Part-Time

Position Information

Position Title Principal Clerk – Bookstore, Part-Time

FLSA Non-Exempt

Primary Responsibilities

Reporting to the Bookstore Director, the Principal Clerk is responsible and accountable for assigned departmental duties. These duties include clerical duties, point of sale operation, purchasing, inventory, shipping, receiving, and store maintenance for the Bookstore, and Brewer café. All duties are performed with the highest level of customer service and are defined below:

Sales Associate Duties

o Customer service: Provide the highest level of customer service; ensure proper quality control of merchandise, maintain forms and cash levels, keep checkout area neat and orderly. Maintain secure point-of-sale and monitor security system. Respond to customer needs, box or wrap merchandise, promote good will between Store/University and the customer/public.

o Provide first line sales floor security: Maintain awareness of potential shop lifting, respond appropriately to perceived shop lifting activities, respond to security gate alarms.

o Inventory: Assist in merchandise processing as requested; receive, price and stock merchandise, keep merchandise and displays neat and orderly; create in-store displays, help with advertising, actively participate in store merchandising meetings and strategy discussions.

o Shipping/receiving: Prepare shipments and appropriate documentation for returns, mail orders, and other shipments; determine best method of and cost for shipping, maintain all logs, prepare reports as designated.

o Store maintenance: Supplement custodial service, including dusting, vacuuming, washing windows, mopping, and empty trash cans as needed. Perform routine maintenance on store fixtures and displays including painting and repair in emergency situations

o Textbook department: Provide clerical assistance in the receiving, returns, physical inventory, counter clerk service, semester-end book buyback.

o Off-location sales: Participate in off-location sales events (University readings, etc.)

o Store supplies: Order and track specified store supplies as directed. Including wrapping paper, ribbons, bags, and boxes.

o Perform other related duties as required.

Department Duties – duties are performed collaboratively and in coordination with other buyers within the store.

Sales floor displays: Setup and arrange displays for seasonal and other periods.

Merchandise selection: Purchase merchandise and maintain up-to-date knowledge of product trends. Find new merchandise and keep a regular planned rotation of new merchandise. Travel to and attend product show(s) and conferences annual to stay current within the field, pending supervisor approval and funding availability.

Pricing: Determine appropriate levels of pricing.

Inventory: Maintain appropriate inventory levels. Select merchandise for markdowns, sales, and closeouts. Maintain a written markdown plan.

Vendor relationships: Manage positive and productive relationships with vendors. Research and engage new vendors as needed. Assist with relationships, customer service and support sales through 3rd party partners.

Website Maintenance: Point-of-sale to website accuracy.

Product returns: Arrange for credits/replacements of overstock, damaged, and other items.

Sales strategies: Develop creative strategies to increase sales, including product placement advertising and other strategies.

Data analysis: Review, create and use reports to make informed decisions.

Website orders: Fulfill and provide service for orders related to department.

Special event related orders: Perform orders for special events.

Shift Manager Duties:

Opening and Closing: Perform regularly scheduled shift manager duties including having complete responsibility for opening and closing the store, as scheduled by Director.

Respond to all store issues: Enforce store policies and procedures while maintaining a high level of customer service.

Start of the day duties: Responsible for opening the safe and maintaining proper cash levels in all registers. Ensure that each register is prepared for the start of business.

Supervision: Supervise student employees including assignment of tasks and provide any necessary training.

Part time schedule: is based on three (3) days per week (Tues/Weds/Thurs) with every other Saturday. Work hours are 8:30am – 5:00pm with an unpaid lunch period. Occasional additional hours may be expected as is flexibility for weekly work days.

Minimum Qualifications

Position requirements:

o A high school diploma and 2 years of recent retail experience or equivalent formal training.

o At least 1 year in a customer service focused position

o Ability to work weekends and evenings as needed

o A proven track record of providing the highest level of customer service in a retail environment, including the ability to relate to students, faculty, staff and the public in stressful situations.

o Intermediate technical knowledge required along with the desire and ability to grow technical skills in retail business.

o Ability to take direction, follow instructions, and complete projects satisfactorily with or without close supervision.

o Basic arithmetic skills to include calculating percentages, discounts, and creation and use of excel formulas.

Fluent use of in-store computer system—reports, inventory, ordering.

o Experience working in a technology driven work environment including the willingness to embrace changing industry technology and trends

o Ability to lift and manage a 30Ib box.

Preferred Qualifications

Salary $17.72 – $24.49 per hour (CSEA Level 15) The actual compensation will be determined based on experience and other factors permitted by law.

Status (FT, PT, Seasonal, Temp) Part-time (12 months)

Posting Detail Information

Posting Number ST01282

Desired Start Date

Open Date (to accept applications)

Close Date (date applications will not be considered)

Open Until Filled Yes

Special Instructions to Applicant

Please complete application form and include contact information for three professional references. Upload required documents in the “applicant documents” section of the application.

All offers of employment are contingent upon successful completion of a background (including criminal records) check.

Supplemental Questions

Required fields are indicated with an asterisk ().

Applicant Documents

Required Documents

Resume

Cover Letter/Letter of Application

Optional Documents