Registrar Support Coordinator-ILR Office of Student Services

Registrar Support Coordinator-ILR Office of Student Services

About the ILR Office of the Registrar

The ILR Office of the Registrar within Cornell Universitys School of Industrial and Labor Relations is responsible for managing student academic records, enrollment processes, course scheduling, and room assignments within the college. The office partners closely with the ILR Office of Student Services and the ILR Graduate Office to support the academic experience of undergraduate and graduate students. The office collaborates with faculty, the ILR Resident Administrative Assistant team, and other university offices such as the Office of Undergraduate Admissions, Office of the Bursar, Financial Aid, and the Office of the University Registrar to ensure compliance with university policies and procedures.

The Opportunity

We are seeking a Registrar Support Coordinator to provide academic record, enrollment, and course/room scheduling support for both undergraduate and graduate students at the ILR School. Collaborating closely with the ILR Student Experience Team, this role ensures that enrollment processes align with Cornell Universitys broader enrollment goals, fostering a seamless academic experience for students.

Key Responsibilities:

• Provide guidance on policies, systems, and procedures to students, faculty, and staff with a high level of confidentiality and discretion.
• Manage student records in the information system and respond to enrollment-related inquiries.
• Collaborate with the ILR Registrar to handle student enrollment requests, course planning, and maintain updated student records and databases.
• Offer administrative support for student record maintenance and course scheduling, ensuring adherence to school and university policies.
• Oversee the room reservation process for ILR courses and events.
• Advise undergraduate ILR students on policies, procedures, and degree progress.
• Assist with the selection, training, and supervision of OSS student employees.
• Provide enrollment program planning support and contribute to school/university committees as needed.
• Work closely with other departments, such as Admissions, Bursar, and the University Registrar, to coordinate and align student services.

This is a full-time (39 hours/week) Contract College position that is based in Ithaca, NY. This position follows a 4:1 campus-to-home hybrid work arrangement during non-peak enrollment periods. During peak enrollment periods, this position is fully on-site. The hybrid work arrangement is subject to change at any time. Work hours are 8:30am-4:30pm Monday through Friday. There is also an expectation to provide support for commencement activities Memorial Day weekend and in December.

What You Need

We are looking for a team member who is student-services oriented, technology proficient, and willing to learn. Additionally, you will:

• Have experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Hold an associates degree and 4 to 6 years of related experience or equivalent.
• Work as an effective team member, collaborating with a diverse group of constituents in various departments and units.
• Have excellent organizational, planning, time management, interpersonal, oral and written skills.
• Must have strong attention to detail in spelling, grammar, and proof-reading.
• Exercise a high degree of discretion in dealing with confidential data and information.
• Be able to handle high volumes of work during peak periods accurately and in a professional manner, paying close attention to detail and meeting time sensitive deadlines.
• Prioritize competing deadlines and priorities during high volume periods.
• Have the aptitude to provide excellent customer service.
• Provide record of reliability and punctuality.
• Have a high level of computer literacy and demonstrated skills using Microsoft Office products.
• Be available to work Memorial Day weekend and December commencement to provide support for commencement activities.
• Be passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications we would view as incredibly helpful in this role, to include:

• Bachelors degree.
• Experience with Cornells Student Records System (PeopleSoft), including student record maintenance and course scheduling changes.
• Previous experience supervising student employees.
• Prior experience with web editing.
• Prior experience working with Salesforce, CCI (Course Class Interface) and 25Live or other classroom scheduling system.
• Prior experience in Microsoft Excel with parsing and cleaning data, complex sorting, VLOOKUP, and Nested IF.
• Familiarity with Cornell University policies and procedures.

A cover letter and resume are required for further consideration for this position.

Rewards and Benefits

• This position is based in Ithaca, New York and eligible for a hybrid work arrangement. Employees typically perform this role remotely 1 day per week and on-campus 4 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornells impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Childrens Tuition Assistance Program.

Visa Sponsorship is not available for this position.

Familiarize yourself with Cornells COVID-19 workplace guidance as well as the universitys COVID-19 services and information.

University Job Title:

Student Services Asst V

Job Family:

Student Services

Level:

E

Pay Rate Type:

Hourly

Pay Range:

$27.70 – $31.14

Remote Option Availability:

Hybrid

Company:

Contract College

Contact Name:

Jamie Doss

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline

To learn more about Cornells non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornells union wages, see Union Pay Rates.

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EEO Statement:

Diversity and Inclusion are a part of Cornell Universitys heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individuals genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-10-16

EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the universitys mission of teaching, discovery, and engagement.

Minimum Salary: 31200.00
Maximum Salary: 31200.00
Salary Unit: Yearly