AT Service and Production Technician

In this role, you will be a key member of our team and make a difference to people using alternative communication across the US and beyond.

This role is focused on performing repairs and supporting the production of devices. The primary responsibilities include following Smartbox repair procedures to complete and ship repairs, as well as contributing to the production process to ensure devices are built and prepared for shipment according to established standards.

Key Responsibilities:

Repairs:

– Clean/decontaminate equipment as required
– Update repair log spreadsheet daily to maintain a clear status record of current repairs
– Provide consistent internal and external customer status updates throughout the repair process to management
– Communicate with users, partners and support providers about our software, hardware and our repairs process
– Assess equipment and procure necessary repair/replacement parts, ensuring timely delivery and efficient use of company resources
– Provide estimates/quotes for any “out of warranty” device repairs
– Perform system repairs and log details following departmental procedures
– Ensure all quality assurance processes are completed accurately on repair devices
– Ship completed repairs back to customer or partner network
– Reorder stock to maintain accurate repair parts inventory
– Regularly report on repair trends

Production:

– Pre-assemble devices to meet customer needs
– Configure equipment to meet each order specification
– QA each product prior to shipment to ensure accuracy
– BC notation to help maintain accurate records
– Ensure documentation and business system transactions are processed based on specific guidelines and timelines
– Ensure health and safety guidelines are followed
– Contribute to the continuous improvement activities within the business, making recommendations where appropriate
– Attend and support external training days or company events when required
– Travel as required to other Smartbox locations as needed
– Other duties as required

Essential skills/attributes

– Ability to follow detailed written and verbal instructions
– Excellent attention to detail, time management skills and strong prioritization abilities
– Positive and pro-active attitude with a “can do” approach
– Effective communication throughout all levels of the business
– Able to work independently and within teams effectively
– Able to keep calm under pressure
– Excellent written English skills

Useful skills

– Knowledge of assistive technology
– Experience and/or understanding of disabilities
– Technical knowledge of iPad or iOS platform are advantageous
– Clean driving licence

The successful applicant will also be asked to perform other duties on an ad-hoc basis and will need a proactive attitude to this.

Rewards and Benefits

– Smartbox offers comprehensive benefits including:
– 401k retirement
– HSA fund provided
– Comprehensive medical insurance
– Long-term sick
– 23 days holiday plus 10 public holidays
– Laptop and working IT kit provided
– Flexible working
– Training and development opportunities