Patient Services Representative- Hermitage

UPMC Regional Orthopaedics is hiring a full-time Patient Services Representative. This is a Monday-Friday, daylight position. No nights, weekends, or holidays!

Responsibilities:

Provide a warm greeting for all patients. Guide the patient through the use of self-arrival technology or check-in patient at the desk depending on patient preference.

Collect copayments and any other applicable patient payments at the point of service. Confirm and/or update patient registration information at checkout. Schedule follow-up appointments within the practice at checkout. Schedule or connect patients to resources to schedule ancillary services at checkout. Help patients navigate the healthcare system by providing clear and understandable instructions.

Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

Register patients in the Biometrics (fingerprint recognition) program and explain the benefits. Promote MyUPMC patient portal and assist patients in registration when applicable

Assist patients in education of financial responsibility and connect them to advocacy resources as needed. Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. Obtain the signature of the patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. Appropriately distribute / triage phone calls to other areas and/or clinical providers.

Assist with administrative duties in the office including but not limited to scanning of medical records and faxing. Performs per system-wide competencies/behaviors. Performs other duties as assigned.

Completion of high school graduation or equivalent is required. Experience with personal computer-based applications, other various office equipment, and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

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UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.