Customer Program Chief Expert, Government

We help the world run better

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We are looking for a Government Partner Customer (GPC) Program Chief Expert to join our global team to manage a large IT implementation program for a customer in regulated industries. This position is part of the new GPC Office in within the Sovereign Services & Delivery Organization (SS&D) that combines all Sovereign Cloud deliveries at SAP.

Your responsibilities include:

Build and manage an IT implementation program for a large customer in regulated industries e.g. aerospace and defense

Consolidate and track all external facing efforts of SAP regarding this large customer in post-sales during the stage of delivery

Multi-level stakeholder management within SAP to structure and strengthen alignment regarding enabling one voice messaging to the customer

Manage alignment between all SAP internal stakeholders and respective project management activities

Proactive screening for escalation for interactions or delivery items with escalation potential and working on solutions to prevent actual customer escalation

Provision of internal briefings, presentations, and publications on the large customer delivery account comprising status on customers complex SAP landscape

Identification of indirect customer feedback as well as intake of direct requests during the delivery phase and translation into corporate actions at SAP

Identification of customer needs that are not covered by existing scope of delivery and seamless collaboration with account teams

Provide regular reporting updates to SAPs Head of GPC Office on large customer delivery account

Improvement of large customer delivery program management through alignment with peer program managers at SAP SS&D GPC office

Your Experience

Masters degree or equivalent

15 years of professional experience

Experience in customer program management is a must

Experience in aerospace and defense industry is a plus

Experience in IT implementation or delivery program is a must, experience with SAP products is an advantage

Ability to analyze complex regulatory government security environments and their impact on SAP and on its customers

Ability to manage multilevel stakeholders and streamline communications

Excellent communication and liaison skills

ABOUT THE TEAM

SAP Sovereign Services & Delivery (SS&D) is part of Customer Services & Delivery (CS&D) board area and manages end-to-end Sovereign Cloud delivery as well as Government Security fulfilment for SAP.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 240900 – 571700(USD) USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .

Requisition ID: 406690| Work Area:Consulting and Professional Services| Expected Travel: 0 – 20%| Career Status: Executive| Employment Type: Regular Full Time| Additional Locations:#LI-Hybrid