Property Management – Lease Up Community Manager – Leland (Ascend Brunswick Village)

D.R. Horton, Inc., the largest homebuilder in the U.S.,was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

DHI Communities is a multifamily development division of D.R. Horton, Inc.

DHI Communities is currently looking for aCommunity Manager-PM. The right candidate will be responsible for overseeing the day to day business operations of the community. Primary responsibilities include managing staff performance, maintaining community to required standards, overseeing marketing, service and leasing effectiveness, resident retention and satisfaction, management of property financials, and management of lease documents and audit compliance.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

Motivate, and supervise all on-site staff to achieve operational goals. This includes supporting training, ongoing formal and informal performance evaluation, review, and approval of timesheets, instructing and advising on-site staff of company procedures and guidelines
Fosters quality focus in others, improves processes, measures key outcomes. Sets clear quality requirements for all associates
Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentations up to and including terminations of employment if necessary
Supervise leasing and maintenance activities to ensure compliance with company policy
Analyze performance and trends to help develop strategies to reach community goals
Conducts on-going training with office staff, e.g., leasing paperwork, workplace safety, and any other type of training that may be needed daily
Participate in the leasing, resident retention, and renewal process
Provide excellent customer service while maintaining the highest standards for resident service
Practice proper safety techniques in accordance with company, community, and OSHA standards
Secure bids for repairs and replacement work beyond capability of staff
Review and approve invoices, manage vendor relationships
Assist in preparation of budget, and adherence to approved budgets
Complete month-end and year-end reporting as required
Manage resident collections and delinquency
Understand and comply with state landlord-tenant law, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing rental housing operations
Conduct community tours and provide feedback and updates on community performance
Complete regular community inspections including common areas, amenities, models, and vacant apartment homes. Take appropriate action to ensure the community meets established standards for safety, cleanliness, and appearance
Keep corporate and stakeholders adequately informed using appropriate communication methods
Assist in vendor negotiations, budget process, vendor scheduling and ordering supplies
Address escalated resident issues with speed and urgency, orchestrating resources across the company as appropriate
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to travel overnight

Supervisory Responsibilities

Supervises 2 or more employees

Required Qualifications

High school diploma or general education degree (GED)
Five years related experience in leasing, training, or related field
Ability to keep sensitive information highly confidential at all times
Ability to build and lead strong teams
Experience setting goals, objectives, prioritizing and planning work activities
Excellent verbal and written communication skills
Ability to multi-task and prioritize in a very fast-paced, every growing environment
Strong interpersonal skills with ability to influence others
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with computer systems, including customer relationship management programs, property management software, and MS Office and email
Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision

Preferred Qualifications

Bachelor’s degree from a four-year college or university preferred
Bilingual a plus
Knowledge of property management software system, including OneSite, ILM, or RealPage preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Vision and Dental
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life Insurance
Vacation, Sick, Personal Time and Company Holidays

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Job: Operations

Organization: MultiFamily / Communities

Title: Property Management – Lease Up Community Manager – Leland (Ascend Brunswick Village)

Location: North Carolina-Leland

Requisition ID: 2406163