Patient Services Representative II/Rehabilitation Technician

Employee Type:

PRN

Work Shift:

Day – 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health!

Position Summary:

The Patient Services Representative II/Rehabilitation Technician is generally the first point of contact for the patient. This position will report to the Clinical Coordinator and Department Director and will be responsible for performing accurate and timely patient pre-registrations and scheduling functions for all locations of outpatient rehabilitation services as well as teaming with additional individuals in outpatient rehabilitation to ensure patient charts are prepared, thorough, with quality customer service, and a positive patient experience. In addition, the PSRII/Rehab Tech will perform administrative duties as it relates to the clinical needs of patient care and the clinical staff. The PSRII/Rehab Tech is responsible for pre-registering patients, managing referrals, scheduling appointments, and completing paperwork related to medical record requests, and scanning into the appropriate systems. Meet with patient or contact patient to confirm appointments and assist with paperwork as needed. Coordinate/communicate with clinical staff to inform the provider of any authorization, limits, or infection control issues as appropriate. Provides support in patient care and in carrying out therapeutic activities as directed by the therapist in a team environment consistent with professional practices and ethical standards. Provides cleaning and preparation of treatment areas and equipment as established by the department. Will have home facility assignment but remains ready to float emergency situations to other TH locations. The employee will complete other duties as assigned.

Essential Functions:

1. Register patients in applicable areas

2. Maintain working knowledge of Insurances, insurance cards, and other healthcare benefit related mechanisms

3. Run Patient Payment Estimation software to provide to applicable patients

4. Obtain and enter appropriate initial authorization information into the Meditech and Raintree systems

5. Schedule patients in OP Rehabilitation at the appropriate location

6. Responsible for accurately and efficiently scheduling new patient evaluations

7. Utilize education and expertise and knowledge of clinical aspects of the scheduling area to troubleshoot scheduling problems

8. Communicate with team members including physicians, therapists, medical receptionists, PSAs, or the referral coordinator to ensure accurate scheduling and patient registration

9. Promote customer service with all customers including physicians, other staff members, patients, and family members to achieve positive outcomes

10. Exhibit exemplary core customer service skills and values and completes other duties as assigned

11. Facilitate patient referrals with other OP Rehabilitation offices – Perform referral workflows and communications to other OP Rehabilitation offices

12. Ensure inactive charts/patient accounts are closed – Maintain discharges and close the account out of both electronic systems as well as chart review for all necessary documents and scanning.

13. Complete Pre-visit Chart Preparation – Perform medical record review within EMR to facilitate provider and clinical staff efficiency during patient visit. Compile all required forms and documents prior to the patient’s evaluation for completion at registration.

14. Customer Service – greeting patients as they enter the clinic, answering incoming phone calls, excellent telephone etiquette, scheduling patients as necessary, assist in the patient registration process, communication of benefit information, scanning patient documentation, maintaining the OP Rehab schedule, and running reports indicated by management.

15. Rehab Tech – Assisting therapy staff with patient care and therapeutic activities under the direction of the clinical staff to include cleaning, preparation of treatment areas and equipment, assistance with obtaining and maintaining equipment.

16. Floating — Will have home facility assignment but remains ready to float emergency situations to other TH locations.

17. Other duties as assigned – Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee partner for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Non-Essential Functions:

• Complete required orientation as directed by facility

• Follow facility and OSHA safety rules and procedures while on assignment

• Follow facility and Joint Commission guidelines and recommendations

• Respect cultural and religious practices of patients

• Uphold HIPAA regulations

• Punctual and dependent for assigned/confirmed shifts

Required / Minimum Qualifications:

EDUCATION: High School Degree Required. College or specialized training preferred.

EXPERIENCE:

• Previous experience in a healthcare setting, minimum of 3 years required

• Previous experience with Insurance Payer regulations preferred

• Medical terminology knowledge preferred

• Prior experience with interpreting and following detailed policies and workflows

• Prior experience with electronic medical records in a healthcare environment

• Prior experience obtaining authorizations and scheduling appointments, rehabilitation preferred.

• Prior experience with Meditech, Raintree software program, and Microsoft Office preferred.

LICENSURE/CERTIFICATION : None required

KNOWLEDGE/SKILLS/ABILITIES:

• Medical Terminology knowledge, required.

• Customer service experience

• Time Management skills/ability to multi-task preferred

• Ability to quickly develop rapport with customer base including but not limited to physicians, coworkers, and ancillary personnel

• Demonstrates the ability to independently think and make judgments in interpreting and adapting guidelines and making judgment decisions on specific problems

PAT Testing:

Physical Requirements : Medium Physical Agility Test (PAT) Rating

While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; occasionally (activity or condition exists up to 1/3 of the time) to use hands, fingers; and frequently to talk or hear. The employee must exert 20 to 35 pounds of force occasionally, and/or 10 to 15 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.