Clinical Business Operations Representative 1 (H)

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Clinical Business Operations Representative 1

The University of Miami/UHealth department of Neurology has an exciting opportunity for a Full Time Clinical Business Operations Representative 1 to work at the UHealth Medical Campus.

Core Summary

The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards.

Core Responsibilities

Assists the department in managing expectations surrounding pre and post patient care.

Obtains or reviews all patient demographic information, insurance information and referral numbers.

Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.

Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.

Department Specific Functions

Supports clinical staff in ensuring smooth operations of the medical practice, including scheduling, testing, procedures, and appointment confirmations.

Oversees and manages the department work queue (WQ), responsible for scheduling all appointments within the division.

Welcomes patients and callers, addressing inquiries and directing them to appropriate clinical staff based on their needs.

Handles incoming phone calls from patients, acting as a liaison between the physician/clinical staff and the patient.

Reviews patient demographic and insurance information for accuracy during phone calls and ensures charts are updated accordingly.

Prepares necessary materials for patient visits, such as medical records, x-rays, MRI, MRA, MRV, and CT scans, when requested.

Manages clinical communications received via fax and handles the distribution of mail.

Responds to routine inquiries from internal and external sources using various communication methods (phone, email, Inbasket, etc.).

Regularly reviews and oversees provider clinic schedules to ensure accuracy, appropriate appointment types, and efficient access.

Assists with the coordination of post-doctoral and practicum student assignments, including facilitating orientation, onboarding, and integration into clinical operations.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

High school diploma or equivalent

No previous experience

Knowledge, Skills, and Attitudes:

Skill in data entry with minimal errors.

Ability to communicate effectively in both oral and written form.

Ability to work evenings, nights, and weekends as necessary.

Skill in collecting, organizing, and analyzing data.

Ability to work independently and/or in a collaborative environment.

Commitment to the University’s core values.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Floridas only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. Were the challenge youve been looking for.

The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H3