Quality Assurance Analyst

C.H. Robinson is seeking a Quality Assurance Analyst. In this role, you will have ownership of the quality assurance responsibilities and activities for all assigned operational lines of service (C.H. Robinson and 3rd party warehouse). The QA Analyst works closely with the QA Team Lead to ensure that processes are delivered at or better than agreed service levels for reliability (timeliness & accuracy). Apply today to grow your career at C.H. Robinson!

Responsibilities:

Manage execution of assigned QA activities, including SOW, SLA, & SOP documentation, quality assurance and testing

Ensure to prioritizing and tracking defects and issues correctly and recommend corrective action where required

Recommend corrective action and preventive action on all process in agile approach

Adapt testing policies, procedures, and standards across all process

Adapt the testing strategy to the project’s expansion

Collaborate with a variety of internal and external users to acquire and exchange information on QA issues, processes, and best practices

Assess risks early in the process pipeline and deliver reports and recommendations on how to fix the situation to the process

Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date

Maintain confidentiality around sensitive documentation

Prepare ad-hoc reports on processes when required

Required Qualifications:

High School diploma or GED

Proficient in English

Minimum 3 years of QA experience within the freight forwarding/shared services/BPO industry

Strong modal product knowledge

Willingness to travel 5-10%

Preferred Qualifications:

Bachelor’s degree from an accredited college or university

Experience with Magaya

Certification on ISO 9001:2015

Certification on Six Sigma

Excellent negotiation, interpersonal, and conflict resolution skills

Technical, cautious, and methodical thinker

Attention to detail & quick learner

Excellent knowledge in MS Office (Especially in MS Excel)

Excellent logical & time management skills

Skilled in process analysis

Detail oriented, organized and operationally focused

Proven ability to multi-task and keep stake holders informed

Ability to create strong working relationships with all organizational teams

Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .