Customer Service Representative – National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Customer Service Representative position is full – time based on an anticipated schedule of (40 hours / week), Sunday – Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00AM – 11:00PM CST. During peak season and when deemed necessary by business needs, you will be required to work occasional overtime including a 6th day and one (1) weekend day shift.

We offer 3 – 4 weeks of paid training and attendance will be 100% required. The hours during training will be 8:00 AM – 5:00 PM CST from Monday – Friday. Training will be conducted virtually from your home.

For more information on a day in the life of a Customer Service Representative please review this link: Day In the Life of Customer Service V2 For Interviews – (kaltura.com) (https://cdnapisec.kaltura.com/html5/html5lib/v2.83.2/mwEmbedFrame.php/p/2297431/uiconfid/40040682/entryid/0ww9269ys?wid=2297431&iframeembed=true&playerId=kalturaplayer&entryid=0ww9269ys)

You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Respond to 60 – 80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits

Ask appropriate questions and listen actively while documenting required information in computer systems

Occasionally make outbound calls to customers for follow – ups

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR 2 years of equivalent work experience

Must be 18 years of age OR older

1 years of customer service experience, which includes providing service over the phone

Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

Basic knowledge of Microsoft Office: Microsoft Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet)

Ability to attend 3 – 4 weeks of training with 100% attendance

Ability to work any of our 8-hour shift schedules during our normal business hours of Sunday – Saturday 5:00am – 11:00pm CST including one weekend day shift

Preferred Qualifications:

Call Center experience

Experience with a virtual learning environment

Experience with a virtual working environment

Experience in working with Digital platforms and systems (Web, Chat, Email)

Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)

Telecommuting Requirements:

Ability to keep all company sensitive documents secure (if applicable)

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Must be able to connect directly into internet – via hard wire (either directly to modem or router)

Soft Skills:

Ability to work in a fast – paced work environment

Anticipate taking a minimum of 50 calls daily

Physical and Work Environment:

Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods working at a computer

All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The hourly range for this is $16.00 – $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline:  This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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