Staffing Coordinator

Are you seeking a rewarding career where you play a crucial role in improving lives? If you are passionate about making a difference and thrive in a customer-centric environment, this might be the perfect opportunity for you!

Family Resource Home Care is a leading provider of home care services. We are headquartered in Liberty Lake, WA and provide services throughout the states of Washington, Idaho, and Oregon. We have expanded our presence to the Marion County, AL area by opening a customer service center in Winfield.

As a Staffing Coordinator, you will be a vital behind-the-scenes force in our mission to improve more lives through enhanced caregiver-client connections. This role involves reviewing caregiver preferred hours, identifying open shifts with clients, and skillfully matching these vacancies with caregivers based on client attributes and preferences. Your efforts will not only ensure optimal client care but also maximize our caregivers schedule and income.

Responsibilities

Review caregiver preferred hours in our Point-of-Care software.

Identify open shifts with clients and strategically match/fill those vacancies based on client attributes and caregiver preferences.

Think analytically to optimize caregiver schedules, ensuring maximum coverage and client satisfaction.

Act as a business partner between caregivers, clients, and branch staff to ensure a cohesive experience for all parties involved.

Promptly inform the branch of any changes or client complaints in real time.

Document all interactions accurately and thoroughly in our Point-of-Care software.

Provide constructive feedback to branch staff regarding caregiver performance, attendance, and client feedback about caregivers.

Ensure that all communication and documentation are precise, detailed, thorough, and timely.

Field inbound calls as necessary to assist our customer service team

Qualifications

At least 1 year of experience in a healthcare setting with exposure to patient or employee scheduling, administrative work/data entry, or direct patient care.

High School Diploma

Strong analytical and problem-solving skills

Demonstrated customer service and communication skills

Attention to detail and organizational skills

Technical proficiency in utilizing scheduling software and generating reports

Fluent in spoken and written English

Ability to pass a criminal background check per agency policy

Preferred Qualifications

Associates degree

Call center or customer experience

Computer proficiency

Additional Details

Pay rate: $14.00/hr.

This is a full-time position, 5 days/week with 2 consecutive days off. Days off will rotate.

Morning shift is 7am-3:30pm, Evening shift is 1:30pm-10pm.

The training will take place in person at our office in Winfield. This is an in-person position.

What We Offer

Medical, Dental, and Vision insurance options

15 days of PTO

10 paid holidays

Paid training

Equipment

401(k) with 4% employer match