Mgr-Service Center 3

POSITION OVERVIEW
Lead employees in all service center functions. Ensure customer satisfaction by timely, proper handling of shipments and apply all applicable administrative support responsibilities.
ESSENTIAL FUNCTIONS:
Lead, educate and develop employees
Monitor education of all new employees
Plan the daily manpower needs to ensure customers freight is delivered and picked-up timely
Communicate with dispatch at various terminals to coordinate the movement of trailers and freight
Responsible for the clean and safe working condition of the facility and equipment
Implement company policy in all matters including hires, disciplinary issues and terminations
Monitor and analyze all opportunities to cut costs and improve efficiencies
Provide clear and frequent communication to all employees on service center productivity and company policies and procedures
Communicate with Account Manager(s) to ensure customers and companys needs are met
Identify freight moving at incorrect weight and classification
Ensure all OS&D is identified and processed properly
Assist customers with rate quotes, claim information and setting appointments
Review data on claims and investigate
Organize safety teams and facilitate meetings
Monitor actual performance data and gather information for reporting
Comply with all applicable laws/regulations, as well as company policies/procedures
Perform other duties as required
DISCLAIMER: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
QUALIFICATIONS
Must possess high school diploma or equivalent
Must have one years experience in the transportation industry in an operations leadership role or related position
Must be able to travel as needed
Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies and procedures, preferred
Proven leadership and interpersonal skills
Must be multi-tasked oriented and possess good organizational skills
Proficient in Microsoft Office (Word, Excel, PowerPoint), Internet
Strong communication skills (written, verbal and visual)
Able to work in a remote location, taking self initiative without requiring immediate local supervision
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.
If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.
FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
FedEx Freight is an Equal Opportunity Employer, including disability and protected veteran.