Payroll Consulting Manager & Payroll Program Manager – Retirement Plans

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Schwab Retirement Plan Services (SRPS) is one of the leading providers of bundled retirement plan services for mid to large sized companies. Schwab offers full-service retirement plans featuring complete retirement services from a single source. Schwab’s combined expertise in recordkeeping and related services, investment choice and award-winning participant experience and education (including retirement plan advice) and high-end technology helps employers offer competitive employee benefits. We work to unburden our clients in automating procedures and processes to help reduce the clients time needed to supervise daily administration of their plan.

We are adding two Managers to support our growing business. These are individual contributor roles. A Payroll Consulting Manager and a Payroll Program Manager . The Payroll Consulting Manager is the main point of contact with the client and the Payroll Program Manager is responsible for ensuring accurate setup and processing. Both are expected to be a subject matter experts in the flow and impact of data within the recordkeeping system, retirement plan design, and providing in-depth consultative services to SRPS plan sponsors. We need to ensure we receive accurate data from each plan and/or their 3rd party payroll vendor. This data is typically passed via a recurring payroll feed each pay cycle and contains both financial and demographic information. Getting the ongoing inbound and outbound data feeds established is critical to the success of the plans administration, as the data housed within these feeds impact everything from account setup to contributions into the plan, clear through to retirement and the participants ability to disburse funds from the plan. In partnership, the Payroll Consulting Manager and the Payroll Program Manager facilitate payroll integration set-ups and modifications for new and existing plan sponsors. In these roles, you will have a unique opportunity of working not only with our plan sponsors, but also with a variety of 3rd party payroll vendors to craft, build, test and implement ongoing payroll feeds.

Responsibilities include, but are not limited to:

Communicating directly with plan sponsors and 3rd party payroll vendors, figuring out the appropriate channel (email and/or telephone) for the specific need

Proactive project management and consulting of payroll changes, including onboarding new business and supporting Payroll Vendor and file format changes for existing Schwab clients.

Defining and adhering to agreed-upon timelines for projects by hosting recurring touchpoints with clients and vendors to ensure projects remain on track.

Collaborating with both internal and external partners on payroll data needs that optimize Schwab’s ability to service/administer retirement plans, drive administration efficiency, mitigate financial risk due to data related issues, and improve client experience.

Establishing automated file transmissions (incoming and outgoing) between plan sponsor’s payroll provider and Schwab’s 401(k)recordkeeping system

Analysis of audited inbound and outbound test files and collaborating with internal and external partners to resolve issues.

Accurately maintaining file specifications, and details related to payroll integration set-ups and changes.

Preparing impacted recordkeeping systems for both inbound and outbound files

Researching complex issues to resolution

Maintaining quality control and procedures and build process improvements to meet key results and exceed client expectations.

Ensuring daily work is completed in a timely manner by monitoring workflow and raising needs to leadership.

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.

Required Qualifications

5-10 years of experience in Qualified Retirement Plan Administration.

Ability to develop a collaborative work environment and work independently.

A Client-First Attitude. At Schwab, we seek to view our business “Through Clients’ Eyes”.

Acute attention to detail and effective project management skills.

Ability to multi-task in a fast-paced, deadline-driven environment with minimal errors.

Excellent oral and written communication skills, including comfortability presenting to clients and internal departments.

Advanced knowledge of Microsoft Excel, Word, and OneNote.

Creative thought process focusing on continuous process improvement.

Ability to exercise good judgment, knowing how and when to call on other resources.

Challenging the status quo and follow through on new solutions.

Advanced decision making and consultative skills.

Proven record of influencing others with reasoned debate and dialogue rather than consensus building.

Outstanding time leadership skills.

Exceptional interpersonal and analytical skills.

Track record of excelling in a team-based culture.

Preferred Qualifications

Qualified (401) K Administrator (QKA) designation.

A Project Management Certification

Experience with Payroll Integration and Retirement Contribution Management Software like CMS, IDF and SRI.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.