Technical Writer

## Job Opportunity — Technical Writer with Software Solutions

## Do you have experience creating clear content for customers? Do you have the ability to develop and maintain strong relationships? Do you want to be a part of a growing and innovative team? If you answered yes, we want to speak to you! 

Software Solutions is seeking a highly skilled Technical Writer to create clear, concise, and user-friendly self-help materials and webinars that empower users to navigate our products and services independently. The ideal candidate will have a strong understanding of technical concepts, excellent communication skills, experience creating videos and a passion for simplifying complex information for a broad audience. The Technical Writer will collaborate with subject matter experts to develop high-quality content that educates and engages our users through documentation, guides, tutorials, and webinars.

Responsibilities include:

– Create self-help guides, tutorials, FAQs, knowledge base articles, and other written documentation to support users.
– Develop and script webinars, presentations, and other instructional materials for live and recorded sessions.
– Translate complex technical concepts into easy-to-understand, step-by-step instructions for users of varying technical expertise.
– Ensure all documentation is clear, well-structured, and aligns with brand voice and messaging.
– Collaborate with product and customer facing teams to design and produce engaging webinars.
– Write and edit webinar scripts, outlines, and supporting materials such as slides, handouts, and Q&A guides.
– Assist in hosting or moderating webinars as needed, ensuring smooth delivery and interaction with participants.
– Work closely with product managers, developers, and customer facing teams to understand the product features, user challenges, and technical specifications.
– Interview experts to gather relevant information and ensure the accuracy of the content being developed.
– Maintain an organized repository of documentation and webinars, ensuring that materials are regularly updated and reflect the latest product changes.
– Implement and follow best practices in content versioning and monitor user feedback to continuously improve content quality.
– Recommend and implement improvements to the format, structure, and delivery of self-help materials and webinars.

Requirements:

– Bachelors degree in Technical Writing, Communication, Computer Science, or related field.
– Proven experience as a Technical Writer, preferably with experience in creating self-help documentation and webinars.
– Strong writing, editing, and proofreading skills, with a focus on technical accuracy and clarity.
– Familiarity with webinar software and tools, as well as content management systems (CMS).
– Ability to understand and explain technical concepts and systems clearly and concisely.
– Experience working with cross-functional teams, including product development and customer support.
– Knowledge of instructional design principles and best practices for e-learning and online content delivery is a plus.
– Proficiency with authoring tools like Adobe Captivate, Articulate, or similar, and experience with video production/editing is desirable.
– Excellent communication skills and the ability to collaborate with team members and stakeholders.
– A proactive, problem-solving mindset, with a user-first approach to content creation.
– Requires adaptability, analyzing, assessing, calculating, decision making, dependability, good judgment, reading, memorizing, social skills, speaking, stress control.

About Software Solutions

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