Customer Service Representative

Customer Service Representative

Requisition Id: 375800

Business Unit: LTL

Location:

Ann Arbor, MI, US, 48105

What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

2 years of customer service experience

Strong computer, typing and 10-key skills

Experience with Microsoft Office

Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

Transportation experience

Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

Full health insurance benefits on day one

Life and disability insurance

Earn up to 13 days PTO your first year

9 paid company holidays

401(k) option with company match

Education assistance

What you’ll do on a typical day:

Order stock and any immediate part needs and reconcile special order parts

Conduct inventory process such as cycle counts, reconcile and control

Assist mechanics with parts and supplies for the shop and equipment

Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing and responding to emails

Check parts for delivery accuracy, check-in parts and store appropriately

Process invoices by correcting any issues and submitting for payment as well as communicating payment updates

Check and reconcile reserve parts and non-moving parts on a monthly basis

Ensure parts room is clean and organized

Reconcile and address warranty items

Proactively identify orders that are in jeopardy of falling outside of planned events

Escalate issues as appropriate and notify the customer of orders that are in jeopardy of incurring assessorial costs and offer alternative solutions

Coordinate requests for service recovery, diversions and special handling

Customer Service Representatives are required to:

Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPOs candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=enUS) .