Patient Care Coordinator

Heron Ridge, part of the Optum family of businesses is seeking a Patient Care Coordinator to join our team in Plymouth, MI. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Behavioral Care Team, you’ll be an integral part of our vision to make healthcare better for everyone.

Explore opportunities at Optum Behavioral Care. We’re revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be – helping patients access and navigate care anytime and anywhere. We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while Caring. Connecting. Growing together.

As a Patient Care Coordinator, you will be responsible for providing support to clients and the clinical staff.

Primary Responsibilities:

Providing reception and clerical support in the clinic’s front office

Scheduling appointments, taking messages, and responding to the needs of patients and callers

Assist with new clients (explain paperwork, verify completion, signatures & consents, obtaining insurance information, and completion, signatures & consents, obtaining insurance information, and input face sheets)

Schedule new clients appropriately according to staff qualifications and insurance requirements, then send text messages/emails to patients regarding upcoming appointments and canceled/rescheduled appointments

Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees

Secure patient information and maintain patient confidentiality

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

HS Diploma/GED

1 years in office environment, preferably in mental health or medical setting

Preferred Qualifications:

Experience working with computers for professional communication and medical documentation – Excel, Outlook, Athena RMS (or other EHRs)

Basic understanding of medical terminology

Proven ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form

Proven written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff

Proven ability to work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.