Inbound Sales Specialist

WOW is Hiring Remote Inbound Sales Specialists!

For remote positions, employees can sit in one of the following states: AL, CO, GA, MI, SC, TN and FL. Please only apply if you can live and work full-time in one of the states listed above; your application will not be considered or reviewed if you live outside of these states. State locations and specifics are subject to change as our hiring requirements shift

What you can expect from working at WOW!

● An active role in living our 4 Core Values: Respect, Integrity, Spirit of Service, Accountability

● A defined career path with growth opportunities, including Lead, Supervisor, Manager and Director.

● The ability to receive nationally recognized certifications which upon completion, boost your hourly pay and your knowledge!

● Work with skilled leaders and team members who are encouraging within a Diverse and Inclusive environment.

● Enjoy what you do and work with customers to make an impact in their lives.

Job Description:

As a Sales/Retention Associate, you’ll use a variety of tools, resources and skills to achieve sales goals. This is a true inside sales role in a highly competitive environment. You’ll take calls from current and potential customers to sell them the WOW! products and services that best meet their needs, as well as speak with customers in some stage of disconnecting to encourage them to continue service. You will also engage WOW! customers for purposes such as Sales or Saves calls.

WOW! is one of the nations leading brands in keeping our world connected through internet, TV, and phone. We dont just want people to use our services, we want them to enjoy every WOW! moment. We thrive on our core values of respect, integrity, spirit of service, and accountability. Every interaction with our customers should be guided by these 4 values. Are you ready to join our team and culture?

Duties and Responsibilities:

Crucial responsibilities include but are not limited to those listed below:

Achieve a target number of connects, Conversion Rate, Bundle Sell-in and Whole-Home WiFi Sell-in – relative to budget

Follow all established processes and procedures regarding installation, security (customer and company), order entry, and disclosure requirements

Accurately assess individual customer needs and issues to recommend appropriate features, benefits and value of WOW!’s product. Working to sell all lines of business relative to marketing campaigns and initiatives

Field inbound calls and make outbound calls with customers/potential customers expressing interest in WOW! products or services

Maintain the sales leads database, and optimally perform outbound contact associated with the leads in an attempt to actively acquire new customers

Follow the sales call handling process to improve sales potential

Follows current company procedures, packages, and policies; additionally, communicate competitive information acquired through customer interaction with the management team

Attend all mentorship and development meetings including huddles and participate with professional observations and feedback

Embrace what we value and ensure all activity and communications entail Respect, Integrity, Servanthood and Ownership

Other duties as assigned

Qualifications:

To perform this job optimally, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a sample of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

High school diploma or equivalent

College education in Sales, Marketing or Business preferred

Experience/Skills Needed:

At least one year of sales experience strongly preferred

Able to read and interpret documents (scorecard metrics/data, safety rules, sales presentations, product information, and training materials)

Able to present sophisticated information on the telephone to customers clearly and expertly

Able to detail customer interactions in writing

Use persuasive techniques effectively to overcome objections

Like solving practical problems presented by customers

have a resilient, positive attitude

Thrive in a fast-paced call center environment

Digital Literacy:

Need to be windows proficient and capable of learning sophisticated billing systems (ICOM’s or USHA experience a plus)

Need to be Google Gsuite and Microsoft Office proficient

Customer Relationship Management CRM (i.e. Salesforce) experience is helpful

Experience using a dialer a plus

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

regularly required to talk and hear

required to use hands to type, handle objects and paperwork

required to reach and hold on to items at chest level or reach above the shoulder

required to use close vision and be able to focus

required to sit or stand at a desk and field calls for a full workday in a call center environment

All qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran