voip support analyst

voip support analyst.

iowa city , iowa

posted october 4, 2024

job details

summary

$25 – $28 per hour

contract

associate degree

category computer and mathematical occupations

reference1068046

job details

job summary:

Our client in Iowa City is seeking an Network Support Analyst focused in VoIP support for a long term contract. This is 100% on-site in Iowa City.

IT Support Analyst position is a contract position with a duration lasting up to 12 months. This position will provide basic level support migrating voice communication services to a new VoIP platform. The work schedule will primarily be an 8-hour workday, starting between 7:00 a.m. and 9:00 a.m., Monday through Friday. Primary duties will be provisioning, testing, installing, documenting, and supporting basic voice communication end points – including both hard and soft phones.

Experience Requirements:

Experience (typically 6 months to 1 year) supporting a VoIP communications platform in an IT environment preferred

Problem-solving skills and the ability to quickly learn new software

location: Iowa City, Iowa

job type: Contract

salary: $25 – 28 per hour

work hours: 8am to 5pm

education: Associates

responsibilities:

Performs voice communication system migration activities utilizing various management tools and techniques

Provisions voice communication end points with a high level of accuracy

Tests and installs voice communication end points; independently troubleshoots issues and escalates issues when necessary

Provides customer support and training on voice communications at time of installation

Creates and maintains documentation on voice communication systems, services, and inventory

Works within a centrally managed healthcare enterprise IT environment including clinical, critical care, research, and office spaces

Interacts professionally and respectfully with all levels of organization personnel, including patients and visitors

Works closely and collaboratively with peer technicians and other project teams to promote consistent and excellent service delivery

The essential functions of this role include:

standing for 8 hours at one time

working weekends qualifications:

Experience level: Experienced

Minimum 1 year of experience

Education: Associatesskills:

VoIP

Desktop Support

Voice Communications

Avaya Cloud

Technical SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidates education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.