Patient Service Representative

JOB REQUIREMENTS: This position will work 20 hrs per week Evenings 3p to
8p, rotating weekends 8a to 4p Job Description and Essential Functions
Job Title/Position: Patient Services Representative Job Classification:
Administrative/Professional Support Date of Analysis: 5/29/13 Date of
Revision/Review: 06/2020, 06/2021

THE MISSION STATEMENT To take care of people with passion, pride, and
respect. OVERALL EXPECTATIONS STATEMENT Providing exceptional care for
our patients as well as recognizing the value of your co-workers is the
expectation of all members of the Prevea Health organization. All
members are expected to focus on the patients needs; relate to all in
a friendly, accepting manner; communicate in a positive and professional
way to patients and co-workers; use time effectively and efficiently;
and demonstrate an overall high level of performance. Brief Description
of Job Responsibilities: Greets, instructs, directs and schedules
patients and visitors in an engaging and positive manner. Serves as a
liaison between patient and medical staff. Makes a positive first
impression on any person utilizing Prevea Health services, whether on
the phone or in person. Major Responsibilities: Coordinate
communication between patients, family members, medical staff, providers
and administrative staff-via phone, in person, or through MyPrevea.
Direct patient inquiries or complaints to appropriate parties. Assist
patient or caller in directing medical concerns; receive and route
messages to appropriate staff. Obtain and confirm accurate
demographic and insurance/coverage information. Schedule and confirm
patient appointments. Assist patient or caller with financial
questions regarding policies, insurances, payments or other financial
needs. Attend meetings as required and follow the policies and
procedures of the organization. Specialized Requirements: Handle cash
in accordance with Prevea policies and procedures. Appropriately
collect required payments, including co-payments, outstanding balances,
and payments due prior to services being rendered in accordance with
Prevea policies and procedures. Provide error-free and accurate daily
batch and/or deposits to appropriate staff for processing. Complete
all work tasks in accordance with privacy, compliance and HIPAA laws.
Perform patient screening duties as determined is necessary for a
specific department and/or site. Performance Requirements: Ability to
adapt to frequently changing protocols and processes in a fast-paced
environment. Knowledge of principles and processes for providing
exceptional customer service. This includes customer needs assessment,
meeting quality standards for services, and evaluation of customer…
For full info follow application link. Prevea is an Equal Employment
Opportunity/Affirmative Action employer APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/18F9C1E00E7E49DB